Account Service Manager

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Resulticks is a fully integrated, real-time marketing automation platform designed to help brands worldwide reach, acquire, and retain satisfied customers. Built from the ground up by experts in marketing, technology, and business management, RESULTICKS enables brands to make a transformational leap to conversion-driven, growth-focused personalized engagement. With an advanced CDP at its core, RESULTICKS offers AI-powered omnichannel orchestration, complete analytics, next-best engagement, attribution at the segment-of-one level, and the world’s first marketing blockchain.

Resulticks has been named to the Gartner’s Magic Quadrant 2021 for Multichannel Marketing Hubs for five years in a row and has been awarded with the Microsoft “Elevating Customer Experience with AI” award.

Headquartered in Singapore and New York City, Resulticks is one of the top global martech solutions servicing both B2B/B2B2C and B2C segments. Resulticks’ global presence includes the United States, India, Singapore, Indonesia, Malaysia, Vietnam, Thailand, and the Philippines.

Title: Account Service Manager
Job Function: Account Manager / Campaign Manager
Role Type: Full-time
Location: Major Metro Area, Canada or USA
Reporting to: Head of Customer Success
Stakeholders: Customer Success / Sales / Product

Candidate Profile
As an Account Service Manager, you will coordinate with the account management and technical teams to ensure on-time delivery of client projects. You will be responsible for the smooth execution of omnichannel marketing campaigns. You will serve as the main point of contact for communication, documentation, conflict resolution, compliance, deliverables, and billing for Resulticks clientele.

The ideal candidate is comfortable working for a global organization with team members and stakeholders in multiple time zones, meaning that you’re happy to have a flexible work schedule that will occasionally include early morning or late evening meetings with colleagues in Asia Pacific.

Key Responsibilities

• First 90 Days, complete the Resulticks employee training program with flying colors. Become a subject matter expert in Resulticks’ capabilities and services, with the ability to effectively communicate all offerings to the clients.
• Gather clients’ campaign requirements while suggesting ideas for improved communication and customer engagement.
• Communicate clients’ desired outcomes to the internal development teams.
• End-to-end omnichannel digital marketing campaign management. Setup and execution, A/B testing, performance assessment, data analysis, and reporting.
• Work closely with the project team, continuously monitor projects and campaigns to identify potential issues and opportunities for elevating outcomes.
• Ensure the effectiveness of communication as well as campaign execution as per the SOW.
• Ensure adherence to project timelines, procedural best practices, quality standards.
• Manage client projects and campaigns, making sure they are completed and profitable.
• Manage customer expectation with respect to deliverables.
• Manage the invoicing and billing process for existing accounts.

Pre-Requisites

• A bachelor’s degree in a relevant discipline: Communication, Marketing, Business, Computer Science, Data Science, etc.
• Ad Agency experience, a minimum of 3 years in Client Services or Account Management.
• Ability to “talk shop” with Digital Marketing practitioners and IT professionals about omnichannel campaign orchestration, audience segmentation, personalization, data analytics, cyber security & privacy, database & system architecture, and cloud storage.
• Digital marketing campaign management experience (general knowledge of digital design a plus). Expertise should include email, SMS, social media, etc.
• Ability to think creatively, prioritize rapidly, and manage multiple initiatives simultaneously.
• Personable with good project management, analytical, and problem-solving skills.
• Phenomenal written and oral communication, plus great presentation & negotiation skills.
• Must be energetic, self-motivated, and flexible. Used to working with multidisciplinary stakeholders.
• Expertise in general business applications including Power Point, Excel, and Word.

Must have authorization to work in Canada or the United States.

Resulticks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.