The Financial Aid Office’s focus is to eliminate unnecessary barriers to college access and completion. Our goal is to simplify the financial aid process as much as possible, and to make sure students are always engaged and aware of the next step. Our office allows us to reach students earlier and more efficiently, to have important conversations with students about their individual situations and what needs to be done to help them persist and succeed.
We need someone who exhibits:
Integrity: Accountability for doing the right thing by exercising good judgment and honesty. Ability to create a safe environment for students and families and team members, including having emotional intelligence and self-awareness. Transparency, professionalism and thoughtfulness in communication.
Care: Prioritization of creating the best experience possible for each person we encounter and at every step of the student experience. Providing service to others by being friendly, welcoming, and approachable. Commitment to collaboration and to being a team player with a positive attitude.
Intentionality: Strong work ethic and contribution to the excellence of the Division of Enrollment Management, FAS, and OU; self-motivation. Consistency in meeting deadlines and responding in a timely manner.
Innovation: Possession of a natural curiosity to learn and a continual pursuit of personal and professional growth in the field of college enrollment management. A focus on innovation, displaying an understanding of positive change and possessing a strong analytic ability. Efficiency by researching best practices, making creativity a priority.
Essential Duties:
- Updates system checklists to reflect receipt of documents. Updates forms for use on websites and office e-files. Communicates with students concerning additional documentation needed to continue financial aid processing and inquiries regarding load. Responsible for reviewing financial aid e-mails and responding to questions. Sends out global e-mail messages to students and groups of students concerning various issues at Director's request.
- Initiates verification process and subsequently reviews verification documentation submitted by student. Notifies counselors of these awards so student records can be updated. Verifies students' enrollment and accuracy of award.
- Initial contact for students and parents. Provides answers for basic application and processing questions to students and parents. Provides general office and administrative support by performing various data maintenance, reception, records activities, information distribution, correspondence, and other related support duties.
- Performs other duties as assigned to ensure the overall successful operation of the department.