Campus Service Ambassador-U

Campus Service Ambassador-U

Current UC employees must apply internally via SuccessFactors >

You are invited to submit an application to be considered for one of multiple vacancies of the same position.

Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to 53,235 students, more than 11,000 faculty and staff and 350,000+ living alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls "the most ambitious campus design program in the country."

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, three straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC's momentum has never been stronger. UC's annual budget stands at $1.85 billion, and its endowment totals nearly $1.8 billion.

Job Overview

Depending on assignment, perform greeter duties as part of Residence Hall Ambassador Program or perform housekeeping service duties. Assignment can change with or without notice.

Essential Functions

• Residence Hall Ambassador Program assignment:
  
  • Greet residents, visitors and vendors entering and exiting residence halls
  • Periodically inspect the building and report problems and entrances to ensure doors are securely shut and there are no building issues. Report problems to appropriate personnel, such as but not limited to broken doors, locks, and windows, burned out lights, or other problems affecting operation of the residence halls. Work as liaison to Emergency Maintenance and campus partners as necessary.
  • Report unauthorized or suspicious individuals and circumstances to Public Safety personnel
  • Establish and maintain working relationship with residents and residence hall staff while working with UC Housekeeping personnel, emergency maintenance, and outside contractor personnel
  
  
• Housekeeping Services assignment:
  • Periodically audit residence hall restrooms and common spaces to ensure cleanlines.
  • Alert and assist Housekeeping and/or Emergency Maintenance team with building emergencies, such as floods, overflowing toilets, bodily fluids (vomit, feces, blood, etc.), and/or vandalism.
  • Empty dehumidifiers as needed
  
  
• Perform hall opening and closing room preparation as needed.
• Perform housekeeping related duties during peak times.
• Primary shift will include overnight hours Tuesday thru Saturday from9pm-530am,including weekends and holidays.
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

High School Diploma or GED

Required Trainings/Certifications

• Some positions may require a valid driver's license with an acceptable record
• Must pass criminal background check
• Must complete field training program and HR training program (customer service, interpersonal communications, conflict resolution, problem solving, emergency response protocols, first aid training, and documentation) within six (6) months

Required Experience

• One (1) year of customer service related experience
• Knowledge of proper use and care of radio, radio equipment, telephone, and computer
• Ability to handle and prioritize events occurring simultaneously
• Ability to read, write, and speak English clearly and correctly

Additional Qualifications Considered

Previous experience working in a residence hall

Physical Requirements/Work Environment

• Sitting - Often
  
• Hearing, listening - Often
  
• Talking - Often
  
• Standing - Often
  
• Walking - Often
  
• Bending - Often
  
• Stooping - Often
  
• Climbing stairs/ladders - Seldom
  
• Kneeling, squatting - Often
  
• Crouching - Often
  
• Reaching overhead - Often
  
• Pulling, pushing - Seldom
  
• Lifting - up to 20 pounds - Often
  
• Lifting - up to 50 pounds - Seldom
  
• Outdoor Environment: Employees work outdoors and may not be protected from weather conditions.
  

Shift: Third Starting Pay Rate : $20.55 per hour Post Probationary Rate: $20.55per hour

Application Deadline:

Application Information

Candidacy for this role will be determined by:

• A COMPLETE APPLICATION: Your application MUST indicate material evidence of having the experience, skills, or education required for this position. Document all dates of employment, description of relevant duties, and employment status. The complete application will be the sole criteria used by Human Resources to determine eligibility, which is based on the minimum qualifications listed above.
• SUBJECTS AND WEIGHTS:
• TRAINING AND EXPERIENCE: Eligibility scores and rank will be determined by grading the applicant's related work history and education.
• EXAMINATION: Application/resume will be reviewed by Human Resources to determine eligibility, which will be based on the minimum qualifications listed above. All qualifying applicants will be notified of the date and time of the written examination via email. Applicants that pass the written examination will be notified regarding next steps. All applicants must show valid photo identification to take the exam.

Do you have active passing test scores on file with HR for this job title? If you would like to qualify for this position using those test scores, upload a letter to the "Additional Documents" section stating your name, address, test score, exam date, and expiration date.

Please note that the preferred method of communication is by email - make sure we have an email on file that you regularly check.

Are you eligible to receive Ex-Veteran Credit? To receive additional credit for military service you must have a DD214 stating you received an Honorable Discharge and must send us a copy. To receive credit do one of the following:

1. Upload a copy of the DD214 to the Additional Documents section of your application (a photo from your phone is acceptable).
2. Within 3 days of the posting close date:

• email a copy to
• fax a copy to 513-556-9652
• bring a copy to our office - University Hall, 51 Goodman Drive, Suite 340 (third floor).

Compensation and Benefits

UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

• Competitive salary for this role as described above.
• Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
• Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
• Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
• Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
• Tuition remission is available for employees and their eligible dependents.
• Enjoy discounts for on and off-campus activities and services.

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

To learn more about why UC is a great place to work, please visit our careers page at

For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at

The University of Cincinnati is an Equal Opportunity Employer.

REQ:97447

SF:OMJ SF:RM SF:HEJ, SF:INS SF:HERC SF:DIV SF:LJN SF:IHE

Campus Service Ambassador-U
Date:
Oct 18, 2024
Location:

Cincinnati, OH, US

Facility:
Main Campus

Nearest Major Market: Cincinnati
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