Tasting Room Manager

ABOUT ECO TERRENO:

We are in search of enthusiastic individuals to join our team at Eco Terreno, where we combine our expertise in winemaking with timeless traditions and a deep respect for the environment. Our Biodynamically and organically certified land, primarily dedicated to vineyards in the vicinity of Alexander Valley near Cloverdale, stands as one of the foremost wine estates in Northern California.

As a company, we mirror the holistic environment of our farm and approach everything we do with thoughtful intention. The dedicated hands that care for our grapes and all those who take part in our journey to share our wine with you are cherished as if they were friends and family. We demonstrate our authenticity and passion by offering our team substantial living wages and benefits, exceeding industry standards.

POSITION SUMMARY:

The Tasting Room Manager at our San Francisco location will lead the Tasting Room staff, oversee the management of the Tasting Room, and ensure that the team delivers a world-class, memorable guest experience and events, while also developing the team and promoting the brand's winemaking and growing philosophy.

KEY RESPONSIBILITIES:

1. Leadership:
   
   • Motivate the team to achieve and surpass company goals through effective team leadership.
   • Effectively manage staffing and task assignments for tasting room personnel.
   • Organize regular staff meetings to enhance education, morale, communication, and team cohesion.
   • Clearly communicate and follow the company's vision, mission, values, goals, culture, and updates.
   • Conduct interviews, hire, train, schedule, and supervise Tasting Room staff.
   • Open to create, adopt and implement new ideas to encourage an ever-growing and evolving workplace.
2. Operations:
   
   • Make informed decisions related to workforce management, capacity, and guest experience.
   • Ensure the daily readiness of the tasting room for opening and closing procedures.
   • Monitor reservations, VIPs, members, and special requests to optimize guest experiences.
   • Manage wine and merchandise inventory in the tasting room.
   • Arrange wine and product displays in an appealing and functional manner.
   • Maintain a clean, organized, and secure environment.
   • Ensure compliance with all codes, regulations, and sanitation standards for wine and food service.
   • Adhere to Eco Terreno’s policies and procedures, including emergency plans, dress code, and employee handbook.
   • Collaborate with the Wine Club team to provide support for events and release parties.
   • Coordinate with internal and external chefs for dinners and private events.
   • Oversee the planning and execution of on-site events to promote Eco Terreno Wines and Vineyards.
3. Goals/Budgeting/Metrics:
   
   • Reconcile daily financial transactions and report results on various timeframes.
   • Promote and generate leads for the wine club.
   • Manage general budgeting, sales, expenses, reporting, and forecasting.
   • Track, manage, and coach team performance through key performance indicators (KPIs).
4. Customer Service/Guest Experience:
   
   • Develop and deliver exceptional experiences to winery guests and members.
   • Foster positive relationships with members, guests, and potential members.
   • Work with the Management Team to create elevated experiences and provide staff training.
   • Contribute to the development of tasting menus to enhance guest experiences and sales.
   • Ensure the readiness of tasting room facilities, parking, restrooms, and grounds for the best possible guest perception.
   • Address customer requests, suggestions, and complaints, serving as the initial point of contact for all customer concerns.
   • Comply with all California Alcoholic Beverage Control requirements, including responsible alcohol service.
5. Private Events:
   
   • Coordination and execution of all private events in our San Francisco location, as well as wine club event assistance, containing but not limited to: coordination with private chefs, caterers, and event staff.
   • Collaborate with accounting team to adhere to the allotted budget for day-to-day operation and private events.
   • Coordination with accounting team on purchases of food, floral arrangements, and any additional supplies needed.
   • Outreach and marketing for tastings and bottle sales.

Other duties and projects may be assigned.

JOB REQUIREMENTS:

1. Minimum of 4 years of experience in fine dining service.
2. 2 solid years of management experience in the Tasting Room environment.
3. Sommelier education/experience preferred but not required.
4. Strong knowledge and experience in wine and food pairing.
5. Ability to lead a well-functioning team that supports and offers the highest level of guest experience.
6. Strong and attentive listening and comprehension skills.
7. Effective at caring, yet professional delivery of information with the best interest of team and guest at core of message.
8. Ability to think and decide effectively and quickly under pressure.
9. Ability to work weekends and some holidays with flexible event hours and days.
10. Must be able to multitask and complete tasks and projects in a fast-paced environment.
11. Comfortable in a restaurant environment that demands attention to detail and expertise in table service.
12. Demonstrate refined social skills, hospitality, and courtesy to both internal and external guests at every available opportunity.

Communication skills:
Courteous communication in both written and spoken interactions, encompassing phone, email, texts, and social media. Capable of establishing positive and empathetic relationships with vendors through effective written and oral correspondence. Proficiency in completing end-of-shift forms and paperwork in a clear and readable manner.

Mathematical skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers.