When you join Renaissance, you join a global leader in pre-K-12 education technology. Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters - creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.
Every day, we are connected to our mission by exemplifying our values: trust each other , win together , strive for the best , own our actions , and grow and evolve . We believe that Customer Success is all about understanding your customers' desired outcomes and working with them to ensure they experience the most value possible along the way.
As a Customer Success Manager (CSM) at Nearpod by Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal! The goal is to not only retain customers, but to ensure that they have an outstanding experience with our platform(s) that drives successful student learning outcomes. This role manages District and School level accounts and looks to drive successful implementations at scale while also achieving Renaissance's business outcomes. Remote work with some travel (travel < 10%).
As a Customer Success Manager, you will:
- Drive adoption, retention, and expansion among some of our most valuable school customers by understanding their needs, defining success criteria, and crafting success plans to help them achieve their goals.
- Build, lead, and leverage key partner relationships to build awareness across the entire district; and develop a communication cadence with customers to supervise account health and deliver excellent student learning outcomes.
- Strategize with sales, marketing and product teams throughout the onboarding, nurturing and renewal Customer Success journey, anticipate customer needs, and adapt strategic plans according to metrics to achieve mutually beneficial long-term goals and desired outcomes.
- Manage expansion sales process through qualification, needs analysis, product demonstration (in-person and virtual), negotiation and ability to sell benefits features.
- Continuously self-educate about Nearpod's products and solutions and the K-12 competitive landscape.
- Actively seek to understand change and incorporate new processes and systems efficiently.
- Curate success stories from districts to broaden Renaissance's efficacy resources.
- Nurture relationships with administrators and teachers using Nearpod and/or Flocabulary to guarantee that they are achieving their desired outcomes.
Requirements:
- 2+ years of experience in Customer Success or Account Management.
- Flexible and adaptive - ability to thrive in an environment where every day is different and appreciation for being able to work with different types of customers and territories.
- Ability to operate in a highly efficient manner by balancing voluminous inbound requests with proactive outbound activities.
- Fast learner who enjoys learning new software and techniques and has a technical competence.
- Detail oriented and organized; document customer interactions with efficiency and precision.
- Driven to exceed customer expectations.
- Background in Education and/or with SaaS companies a plus.
All your information will be kept confidential. Salary Range: $68,000 - $80,000 (base salary), Customer Success roles also come with an incentive plan. This range is based on national market data and may vary by location.
Benefits for eligible employees include:
- World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth.
- Health Savings and Flexible Spending Accounts.
- 401(k) and Roth 401(k) with company match.
- Paid Vacation and Sick Time Off.
- 12 Paid Holidays.
- Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program.
- Tuition Reimbursement.
- Life & Disability Insurance.
- Well-being and Employee Assistance Programs.
Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need for the future!
EQUAL OPPORTUNITY EMPLOYER
Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.
REASONABLE ACCOMMODATIONS
Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition ( ).
EMPLOYMENT AUTHORIZATION
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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