Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better.
We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.
Life at Sonder
We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.
The Key Accounts Director, Global Sales
This role oversees the largest customers and key segments within Sonder. Responsibilities include planning & executing projects, team oversight (potential for direct reports), and managing/maintaining budgets to reach goals. This experienced seller knows how to proactively nurture relationships and has a tactical approach to drive overall revenue and relationships internally & externally. Accountable for global sales accounts within specified key segments, this role will ensure that Sonder is positioned as a preferred partner to our key accounts.
The Opportunity:
- Leverage your experience and network to identify prospects that are an optimal fit for Sonder in order to increase revenue in the agency segment.
- Strengthen relationships with accounts/partners and collaborate to identify ways Sonder can better engage to increase revenue and shift market share.
- Increase revenue contribution and market share for accounts.
- Negotiate contract terms with accounts to create mutually beneficial agreements.
- Develop and implement marketing plans to drive performance as well as streamline marketing to ensure consistent messaging and call to action to improve sales performance.
- Develop and nurture relationships via face-to-face and continuous communication, including personal visits, entertainment, industry events, trade shows, and client site inspections.
- Work closely with partner teams such as Sales Operations & Strategy and Revenue Management to ensure that managed accounts’ needs are met from a booking perspective.
- Ability to be flexible, multitask, and forward-thinking in a fast-paced environment.
Who We Look For:
- 5+ years successfully driving sales and nurturing existing clients in a growing service-based organization.
- Bachelor's degree in Business, Hospitality, or related field; or an equivalent combination of training, education, and experience.
- Global or regional experience is a must.
- Proven success as a trail-blazer, with incredible ability and passion for building something new in a growing organization; proven success in building a ‘sales playbook’ from the ground up.
- Self-motivated individual, with business acumen to lead independently.
- Proven success in driving an organization’s revenue through proactively targeting, negotiating with, and securing new productive partnerships and business.
- Thorough understanding of the hospitality sales process. Understanding of hospitality reservations, rate quoting, and distribution processes is very beneficial.
- Incredible balance of left & right brain; extremely organized and extremely communicative.
- Solid financial acumen; understands how the team’s goals support the organization’s financial goals.
- Passion, positivity, and an ability to flex with a growing organization!
Benefits
We offer attractive employee travel perks for any Sonder location as well as competitive stock, health, and lifestyle benefits. For eligible employees, benefits may include:
- Competitive compensation
- Generous stock plan
- Medical, dental, and vision insurance (where applicable)
- Flexible vacation
- Wellness and volunteering days
- Annual free credits and discounts to stay in Sonders
- Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork
Learn More About Sonder
- Corporate Responsibility & Sustainability
- Data Privacy Policy
- Blog: Sonder Stories
- Instagram: @sonderstays
Equal Opportunity
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal, or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.
As part of our commitment to creating a workplace open to all, we have created Sonder Circles , also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to .
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