Customer Support Advocate - Talent Pool (Remote)

Join Tithe.ly, We're on a Mission
We're a tech company that puts the Church first, and we currently service more than 37,000 churches all over the world. Tithe.ly is on a mission to see the local church have the financial stability and resources needed to build the Kingdom of God, and so we work every day to deliver world-class, cost-effective technology tools to make the business of the church just a little bit easier.
Customer Support Advocate
We are always grateful to meet talented professionals interested in joining our Customer Support team. In this role, your primary responsibility will be providing an excellent experience to our customers by delivering answers to customer inquiries and helping troubleshoot various issues for a segment of Tithe.ly's product suite by knowing the ins and outs of our product and having a solution-oriented mindset.
While we are not always hiring for this particular role, we are always accepting applications. Whenever a role does become available, our team will reach out to the resumes that best fit our job description and needs.
Primary Responsibilities of the Role

• Offer customer solutions though email, chat, and phone services
• Train and help customers adapt to new software and updates that get pushed out frequently
• Track issues/bugs that the customers are experiencing and communicate accordingly
• Help brainstorm and create better and more efficient/concrete processes for the team
• Other duties and special projects as assigned

A Successful Candidate Will

• Communicate Effectively by attentively listening to others and adjusting to fit your audience.
• Be Action Oriented and step up to handle tough situations.
• Have Interpersonal Savvy therefore, relating openly and comfortably with diverse groups of people.
• Be a Nimble Learne r who learns quickly when facing new situations.
• Be Tech Savvy by readily learning and adopting new technologies.

Technical Qualifications
Required:

• Be passionate about serving our customers by providing best in class customer interactions through clear, thoughtful and efficient responses
• Comfortable with technology and software services
• Excellent written/verbal communication skills
• Positive and upbeat personality
• Empathetic and patient with customers
• Ability to manage yourself in a fully remote environment
• Detail oriented and organized
• A willingness to learn and adapt quickly to new updates/changes
• Highly competent/comfortable with technology and web-based software's
• Able to write in explanatory and procedural styles for multiple audiences

Office Requirements:

• We are a fully distributed team (100% remote) with travel required 1-2 times per year
• 9:00a-5:30p Pacific Standard Time, with 1-2 weekend shifts a month
• A stable work environment with designated workspace and access to high-speed internet. We will provide all necessary equipment
• US-based and legally able to work full time in the US. Sponsorships are not available at this time

We are currently hiring candidates in the following states: AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA
Hourly Pay Range: $20-$25/hour