Move-In Coordinator

Career Opportunities with San Francisco Campus for Jewish Living

Current Job Opportunities are posted here as they become available

Reporting to the Director of Sales and Outreach, the Frank Residences Move-in Coordinator is responsible for all aspects of the smooth transition of a new resident into the community. This position is responsible for performing comprehensive administrative support services for the Sales & Outreach team, assisting the team in achieving and maintaining the community's occupancy and revenue goals. Additionally, the position will be responsible for assisting the Sales Department in handling all administrative tasks, including collecting and reviewing all move-in related documentation, scheduling all logistics for successful move-ins, including coordinating between all departments, organizing events, handling telephone, walk-ins, and inbound mail inquiries; and touring qualifying prospects, as needed.

Essential Job Functions:

• Works proactively with resident prospects and their responsible parties to gather all required information and documentation.
• Schedules and facilitates Health Assessments with the FR clinical team, prospect, and/or responsible party.
• Ensures all required documentation is accurately completed and received before move in.
• Ensures administrative files are complete and accurate for regulatory compliance.
• Provides a high level of individualized customer service and support to ensure resident and family needs are met throughout the entire move-in process.
• Works closely with Resident Services to coordinate all logistics of move-in to the community to ensure a successful transition.
• Coordinates with Resident Services, Facilities, and EVS with inspection of resident apartments for move-out and move-in to ensure unit inventory is ready for turnover.
• Supports the Sales team by assisting with tours, telephone inquiries, hosting functions, and community outreach.
• Assists with requests for flyers, advertisements, etc.
• Assists with the new resident orientation program.
• Assists with Salesforce database inputting, maintaining data accuracy, dashboards, and reporting. Maintains marketing database, including prospect files, as requested.
• Assists with lead generation related tasks and programs.
• Orders supplies for the Sales office.
• Assembles all prospect tour gifts and new resident gifts.
• Attends required training, in-service, and staff meetings.
• Other duties as assigned.

Requirements:

• High school diploma or equivalent.
• Prefer one year of experience working with seniors, preferably in the senior living sector.
• Excellent written, oral, and organizational skills
• Proficiency in utilization of Salesforce CRM, Microsoft 365, Excel, PowerPoint
• Demonstrate high interpersonal skills in handling sensitive and confidential situations.
• Demonstrated ability to build rapport with peers and customers.
• Must have the ability to relate professionally and positively and work cooperatively with residents/patients, families, and other employees at all levels.
• Ability to read, write, communicate, and comprehend verbal and written instructions in English.
• Must be capable of maintaining regular attendance.

Physical Demands

• Ability to lift a minimum of fifty (50) pounds.
• Ability to exert maximum muscle force to lift, push, pull or carry.
• Ability to use abdominal and lower back muscles over time without fatigue.
• Ability to stand and/or sit for extended periods.
• Ability to bend, stoop, stretch, twist, sit, and reach.
• Good visual and auditory acuity.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.