Job Description
Be a part of a world-class academic healthcare system, UChicago Medicine , as a Client Service Specialist in the Anatomic Pathology department. Here, you will be responsible for providing high-quality service to laboratory outreach clients, physicians, and staff in a high-stress environment. Specialist performs accessioning of consultation and referral materials (blocks and slides) which supports transfer of patient care to UCM or provides secondary opinions to Outreach clients. Support is also provided for send-back of all patient materials to originating facilities and coordination/mailing of referral tests to external labs and triage of specimens to in-house laboratories. This department is the Anatomic Pathology Laboratory.
This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.
Responsible for client contact that can be over the phone or through e-mail, live chat, or fax. Additional duties are for the provision of specimen receipt, assessment, quality assurance, and pre-analytical processing services for multiple clinical laboratory sections; including, but not limited to Anatomic Pathology, Cytology, Molecular Pathology, Cytogenetics, and UChicago Medical Laboratories. Duties include assisting the daily operations of all outreach collections facilities and following up with client requests and issues.
Essential Job Functions
- Client Service Specialists are expected to handle many client calls a day, with the ability to service callers with minimal transfers. Responds and assists in the resolution of client and patient issues or concerns, utilizing appropriate resources to make informed decisions.
- Serves as a liaison and resource to the technical laboratory associates in problem-solving activities related to outreach specimen collection, processing, reporting, and courier activities.
- Prepares paperwork and processes molecular pathology specimens. Conducts pre-analytical specimen preparation through centrifugation, aliquotting set-ups, pHing, and other types of processing as necessary prior to distribution to appropriate laboratories.
- Specimen integrity is maintained by following appropriate transport procedures as well as shipping and packaging procedures in the case of specimens being sent out for testing.
- Packages appropriate specimens and related paperwork and sends to reference laboratories when necessary (i.e., molecular testing).
- Coordinates orders for supplies and consumables needed for the operation of the Outreach sites.
- Monitors and records quality control/safety data as required by accrediting agencies.
Required Qualifications
- Associates degree in clinical laboratory science, life sciences, or related field from an accredited college or university.
- Knowledge and ability to appropriately handle and prepare a variety of laboratory specimen types.
- Knowledge and ability to use laboratory/hospitals information systems.
- Must support the mission, vision, values, and strategic initiatives of the organization and demonstrate a commitment to quality service to patients, physicians, the public, and co-workers.
Preferred Qualifications
- Bachelor’s Degree.
- Training or experience in clinical laboratory science.
- Ability to maintain composure in stressful situations and demonstrate patience.
Position Details
- Job Type/FTE: Full time (1.00)
- Shift: Day Shift (9:00 am - 5:30 pm) Monday - Friday
- Work Location: Hyde Park
- Unit/Department: Anatomic Pathology
- CBA Code: Non - Union