Company Description
Our Mission
At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Our Approach to Work
We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!
Job Description
Your Career
We are looking for a top-tier Software Engineer who will join an elite team that focuses on Customer Engineering. The CE Team ensures customer success within engineering by troubleshooting, debugging, providing fixes, and building solutions to the most complex customer issues escalated by Palo Alto Networks Customer Support by earning trust of the internal engineering, support and customers.
Potential candidates must have the skills and know-how necessary to master any new technology and become productive in a short time frame. The common thread running through all tasks is that we work with cutting-edge technologies bound to become the next standards in the security industry.
Your Impact
- Troubleshoot, debug, analyze logs, profile code & provide bug fixes
- Work closely with Scrums teams to propose code fixes and architectural design changes
- Innovate and employ tools & automation to improve customer engineering productivity
- Understand customer use cases, work with support and escalation teams closely to be an effective liaison between the core engineering and support
- Take complete ownership and follow-up on escalations
- Provide summary on status of various cases that are escalated to engineering
- Collaborate within Customer engineering across Geos
- Collaborate cross-functionally to solve hard technical problems
- Be a liaison with Customer Success teams to represent engineering on customer calls
- Participate in after-hours meetings for critical customer escalations
Qualifications
Your Experience
- You’re a hands-on engineer who utilizes top-notch troubleshooting techniques, uses all the tools and systems available within R&D organization & digs deeper into code to debug customer issues
- You have a minimum of 3 plus years of experience working as software engineer and with some experience in the customer facing role
- Minimum 3 plus years of experience working in the programming languages like Go, C++ or Java - Go language is preferred
- Experience with cloud platforms (e.g. AWS, GCP, Azure)
- Good knowledge of cloud security architecture, web application security, and security engineering
- Experience working with the cloud native technologies Docker, Kubernetes, and familiar to the microservices architectures, CI/CD pipelines (Jenkins, Gitlab, Ansible)
- Ability to multitask and prioritize multiple issues
- Excellent written and verbal communication skills
- BS in Computer Science with a minimum of 3 plus years or an advanced degree without experience or equivalent experience or equivalent military experience required
The Team
Our engineering team is at the core of our products – connected directly to the mission of preventing cyberattacks. We are constantly innovating – challenging the way we, and the industry, think about cybersecurity. Our engineers don’t shy away from building products to solve problems no one has pursued before. We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $102,700/yr to $166,100/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
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