Director, Healthcare Performance Improvement

Ankura is a team of excellence founded on innovation and growth.

Performance Improvement Practice Overview

The Performance Improvement practice provides extensive industry expertise combined with data-driven, objective, and innovative approaches to the most complex business challenges. We have significant experience working with companies at critical inflection points in their lifecycles has informed our approach and instilled a sense of urgency in solving problems.

At Ankura, we work with clients to build value, accelerate business performance through strategy setting and execution, business and operating model design, and acquisition and merger support.

Healthcare Performance Improvement Director Responsibilities

• As a director, be a key leader on client engagements and workstreams.
• Understand complex operating issues and can structure solutions to protect, create, and recover value for the client.
• Contribute and provide guidance on complex analyses and operational alternatives pertinent to the situation at hand.
• Capable of providing a view on various operating concepts informed by prior experience and expertise.
• Assist in effectively developing and managing project work plan or workstream for engagement(s).
• Determine effective approach/content level based on prior experiences in similar situations.
• Lead presentations and large meetings with senior clients, other professionals, and parties of interest.
• Manage the development and presentation of final client deliverables.
• Contribute to and lead the final delivery of analyses developed on engagement(s).
• Assist in day-to-day relationships between Ankura team and senior client executives.
• Ensure the quality of engagement(s) and assist in the development of staff.
• As a key member of the Healthcare team, lead and support industry marketing efforts and practice development.
• Maintain and leverage industry contacts to keep Ankura presence in the marketplace high.
• Identify key industry trends and challenges and define opportunities for Ankura to support clients.
• Participate and contribute to developing marketing, business development, and intellectual capital to support market awareness, lead generation, and improved project delivery.
• Define and develop healthcare-specific tools and methodologies to drive business development and project delivery.

Healthcare Performance Improvement Director Requirements:

• Bring meaningful experience in healthcare and related industries.
• Minimum 8+ years of relevant Healthcare consulting experience across Revenue Cycle Management including front, mid, and back-end performance improvement from a top-tier management consulting firm.
• An understanding of point of service collections across healthcare sectors e.g., hospitals and physician practices.
• Experience with Physician practice management and reimbursement strategies.
• Deep understanding of the entire revenue cycle including patient registration, scheduling, payments, and reimbursements, claims processing, collections, and reporting is crucial for identifying performance inefficiencies and improvements.
• Solid experience in financial management including budgeting, financial analysis, revenue forecasting in assessing financial impacts of RCM strategies.
• Leverage RCM technologies to streamline processes, enhance accuracy and improve overall operational efficiency.
• Analyze performance metrics and translate data into actionable insights including AR complexities and trends that impact revenue.
• Guide teams through strategic transitions involving consolidation, M&A activity, etc.
• A deep understanding of financial metrics in assessing productivity improvements and labor strategies.
• Outsourcing RCM Services, Contract management.
• Healthcare sub-sector expertise e.g., Healthcare providers and physician services such as eye care, dental, etc.
• Payer sector experience e.g., Managed Care Organization, Insurance Companies, etc.
• Long-term care sector experience e.g., Skilled Nursing Facility, Home health, etc.
• Mergers and Acquisition Support e.g., Buy side, sell side, carve out/divestitures.
• Identification of labor productivity improvements that can drive value creation.
• Interim Management.
• Ability to see the overall landscape and understand how RCM fits in and aligning RCM strategies with organizational roles and future industry trends.
• Analyze complex data and identify areas for improvement within RCM.
• Ability to articulate complex concepts and foster trust and collaboration.
• A deep understanding of RCM technologies including electronic health records (EHR) and practice management systems is crucial.
• Streamline workflows and processes to improve operational efficiency, reduce costs, and increase output.
• Demonstrated strong consulting skills and experience.
• Effectively plan for and proactively mitigate risks on projects and work streams.
• Define, influence, and drive change at executive levels and across the broader community of stakeholders.
• Negotiation skills with complex/sophisticated situations involving senior level stakeholders.
• Able to develop credible recommendations under shortened time constraints and imperfect information.
• Quickly recognize critical areas requiring analysis and review while understanding the big picture.
• Experience synthesizing complex unstructured information rapidly and applies good business judgment driving quickly to deep insights into possible impacts and solutions.
• Effective written communication skills, self-directed with preparation of client-ready documents and presentation development.
• Articulate, persuasive communicator who is adept at handling executive and difficult audiences well including the ability to adapt style to the audience.
• Ability to adapt to complex client environments and situations; including Private equity and Non-Private Equity client engagements.
• An undergraduate degree from a top academic institution; Advanced degree(s) and applicable professional certification(s) are preferred.
• High energy style, flexible and adaptive, with the ability to work well in a very fast-paced environment.
• Ability and willingness to undertake travel (up to 75%) is required.

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