Account Executive (f/m/d)

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

Purpose of Position

This is a fantastic opportunity for a confident and motivated individual to play an integral role in the fast-paced and rewarding environment of account management. If you are enthusiastic about affiliate marketing, this is a great chance to further develop your program management skills and gain valuable experience while working with a wide range of brands on the platform in the US.

As an Account Executive, you will act as the main point of contact for internally allocated accounts through the use of a Salesforce ticketing system, providing affiliate recommendations and guidance to small and mid-sized clients, as needed. As an active member of the team, you will focus on being responsive, enthusiastic, and friendly in your advertiser dealings while identifying areas of improvement and growth throughout the client affiliate journey.

Key Tasks

1. Serve as the primary point of contact for your clients via a Salesforce Ticketing Queue, providing training, guidance, and ongoing support in line with each client’s agreed service level.
2. Advise on program strategy recommendations designed to produce a successful affiliate program, meeting a client’s objectives and goals.
3. Work independently to produce all necessary account deliverables in line with a customer’s service level and ensure team tasks are completed in a timely manner by utilizing Asana.
4. Support clients with recruitment efforts, recommending new as well as existing partner opportunities and provide publisher outreach & introductions, as needed.
5. Familiarize yourself with industry trends and become an expert on Awin tools, reports & products, while keeping clients informed of relevant information and functionality.
6. Regularly leverage & utilize the Awin platform and third-party tools (i.e. Tableau, PowerBI, SimilarWeb, etc.) in support of account deliverables for clients and in support of wider network activities.
7. Monitor affiliate program performance including key KPIs to ensure network compliance and program health.
8. Take a proactive approach in solving issues with clients, escalating issues to the appropriate team level when necessary.
9. Communicate effectively and professionally with clients, publishers and vendors via email, phone and face-to-face meetings.
10. Demonstrate strong and timely communication skills by efficiently engaging with all internal teams and colleagues across all utilized platforms, email, phone, and face-to-face meetings.
11. Provide support to all team members when necessary and be a reference point of knowledge and expertise for more junior members of the team.
12. Proactively suggest process efficiencies and tactics in order to best support our clients and their affiliate goals on Awin.

Skills & Expertise

1. Minimum 1+ years’ account management experience in an affiliate marketing or related role.
2. Knowledge of the affiliate marketing industry, including commission models, tracking solutions, and various affiliate types.
3. Excellent written and verbal communication skills.
4. Strong time management skills with the ability to be flexible and manage multiple projects simultaneously in a fast-paced environment.
5. Fast learner with strong team orientation and a positive, can-do attitude.
6. Accepts and seeks out ownership and accountability of work.
7. Proficiency with MS Office suite, specifically Excel and PowerPoint and willingness to learn new technology systems.

Our Offer

1. Flexi-Week and Work-Life Balance: We prioritize your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. Competitive personal time off as well as sick days. We also offer a variety of different paid special leaves as well as various maternity/paternity for expecting parents.
2. Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions.
3. Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being. We provide you with a life assurance, short-term and long-term disability. We offer comprehensive premiums for health (CareFirst BlueCross BlueShield of Maryland), dental, and vision which are 100% covered for the employee and 50% for spouses with eligibility on the first of the month after hire date.
4. Welfare: Furthermore, Awin ensures your income later in life is guaranteed by giving you the opportunity to start saving for retirement by offering a 401 (k) plan with a competitive company match.
5. Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.
6. Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture. Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.