For more information on the Department of Justice and the United States Attorneys' Offices, visit . As needed, additional positions may be filled using this announcement. This position is also being announced to applicants eligible to apply through Merit Staffing procedures under 25-NDCA-12566782-MS.
DutiesIf selected for this position, you will join a well-respected team that is responsible for providing technical and analytical assistance which support the information management needs of the United States Attorney's Office. This position may occasionally travel to the San Jose and Oakland Branch offices for nationwide deployments.
Typical work assignments will include:
- Providing IT customer service and support in troubleshooting
- Resolving hardware/software interface and interoperability problems
- Implementing policies and procedures to ensure information systems reliability
- Monitoring functionality, security, and integrity of internet services
- Assist in the planning, development and coordination of litigation support and case management services
- Installing, configuring, troubleshooting, and maintaining customer hardware and software
Responsibilities will increase and assignments will become more complex as your training and experience progress.
Salary- $61,023 - $97,034/year
- You must be a U.S. Citizen or National
- Initial appointment is conditioned upon a satisfactory pre-employment adjudication. This includes fingerprint, credit and tax checks, and drug testing. Continued employment is subject to a favorable adjudication of a background investigation
- You must be registered for Selective Service, if applicable
- If selected, you may be required to complete a one year probationary period.
- You must meet all qualification requirements upon the closing date of this announcement.
In addition to specialized experience or education, individuals must meet the basic requirement of having IT-related experience demonstrating each of the four competencies listed below.
- Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
- Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations.
- Oral Communication: Effectively expresses information to individuals or groups, considering the audience and nature of the information.
- Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives.
At least one year of specialized experience equivalent to the GS-05 level in the Federal service performing the duties listed below:
- Providing basic software/hardware maintenance support
- Maintaining equipment inventories
- Providing user assistance on basic computer applications
- Assisting with network monitoring and management
GS-7 Education: One full year of graduate level education in a degree program such as computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
How to ApplyPlease read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of all the required documentation specified in the Required Documents section below.
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