Asset Manager
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**Position Overview:**
We are seeking a detail-oriented and organized Asset Manager to join our IT team. The ideal candidate will have a strong understanding of asset management processes and IT Service Management (ITSM) tools. This role requires excellent communication and customer service skills, as well as proficiency in managing IT assets throughout their lifecycle.
**Key Responsibilities:**
- Serve as the back-up Asset Manager, ensuring seamless continuity in asset management operations.
- Develop and implement processes and procedures for tracking and analyzing software, hardware, and equipment from procurement through end-of-life.
- Provide daily operational and maintenance support, including troubleshooting, debugging, and resolving issues related to the Asset Management module in Remedy and ServiceNow.
- Conduct annual inventory audits and establish processes for consistency and accuracy in asset tracking.
- Perform bulk uploads of asset data and maintain data integrity within the asset management system.
- Identify discrepancies and perform audits to ensure accuracy of asset data.
- Develop and maintain foundation data related to assets, ensuring all information is current and accurate.
- Generate and provide asset reports for both end-users and management teams.
- Manage user accounts, site information, hardware categorizations, product classifications, and support groups within the Asset Management system.
- Participate in user acceptance testing (UAT) to ensure new features or updates meet operational needs.
- Oversee the management of fixed and floating licenses for the Asset Management Module.
- Create end-user documentation and develop training materials.
- Conduct training sessions to educate users on asset management processes and system functionalities.
**Required Skills and Qualifications:**
- ITIL Foundation Certification.
- Minimum of 2-4 years' experience with BMC Remedy (version 20.02) or an equivalent ITSM tool.
- Strong working knowledge of Configuration Management Database (CMDB), asset management methodologies, tools, terminology, and industry best practices.
- Proficient in using Microsoft Office applications (Word, Excel, Outlook, Teams).
- Excellent communication skills, including listening, verbal, and written abilities; proficient in meeting management and facilitation.
- Strong organizational skills with the proven ability to manage multiple assignments and priorities while delivering high-quality results.
- Exceptional customer service skills with experience in interfacing with various IT professionals across multiple roles.
**Preferred Qualifications:**
- Experience with ServiceNow is a plus.
- Prior experience developing and implementing asset management processes and procedures.