In this Field Service Engineer Apprenticeship role, candidate will work with in-house and field-based engineering teams to train in the technical skill set of refurbishing, installing, repairing, and maintaining molecular imaging equipment including PET, PET/CT, CT, SPECT, and SPECT/CT. This engineering apprenticeship will involve dedicated training on candidates journey to becoming a skilled FSE in the healthcare industry and to set you up for a successful career with client.
Primary Duties & Responsibilities:
Candidate will be training with client's team of in house and field service engineers to learn all aspects of servicing Molecular Imaging Equipment in both a warehouse working on refurbishing projects and a role that primarily installs, services, and maintains equipment at various customer sites.
*Equipment includes PET, PET/CT, CT and the Nuclear Medicine Modalities such as SPECT and SPECT/CT.
*Work with your Mentor/Trainer in the field: Routinely check on customer base for client satisfaction, unresolved issues, providing prompt and courteous service and support at all times. Effectively communicate with customers, team members and management regularly; provide customer, competitive and sales lead information to the appropriate account manager.
*Provide real-time and follow-up customer resolutions; evaluate the customer issues, diagnose the problem, create a repair strategy then perform and verify the repair, include customer training, introducing the customer to basic features and functions of the instrument and software.
*Respond alongside your trainer to service issues within one hour and provide on-site response within 24 hours.
*Log and complete reports detailing service calls, indicating call types (down vs routine), and on-site visits including services completed, recommended parts for next service visit, and modifications to improve or update current design.
*Work with Mentor/Trainer in the Warehouse to assist with prioritizing and processing refurbishment projects.
Qualifications:
Associate Degree in electronics or engineering, discipline, and/or military equivalent training. (BMET)
Previous experience with molecular imaging equipment: PET, PET/CT, CT, SPECT and SPECT/CT is advantageous, but not required. Valid Drivers license, strong customer service and communication skills.