Food & Beverage Sales Manager

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

• Should have comprehensive and up to date knowledge of all the outlets unique selling points, features, amenities, services and policies and those of the competition.
• Identify and target potential market opportunities to expand the business.
• Negotiate and finalize contracts with clients.
• Work closely with the Sales & Revenue Department as the point of contact for all F&B related bookings and enquiries, in close coordination with the Outlet Managers to promote special events and occasions.
• Achieve all individual Hotel Food & Beverage sales targets in your area by maintaining and creating a close relationship with customers.
• Generate new and maintain existing customer relationships through various sales activities and create awareness of the hotel outlets and facilities through face-to-face sales calls, telephone calls, entertainment, site inspections etc., to ensure complete coverage of own portfolio of accounts and achieve set targets and maximum possible productivity.
• Ensure that all incoming requests are addressed within 24 hours in order to avoid customer complaints and loss of business.
• Display a pleasant manner and positive attitude at all times to promote a good company image to guests and colleagues in order to avoid internal or external complaints.
• Closely monitor the accounts revenue and business production of own business portfolio and maintain an up to date “Account & Contact Database” in the property management system as well as maintain end of month production reports.
• Update the hotel on the negotiation/progress of every event and use the technology available for communication and client correspondence.
• Provide feedback to the Director of Food & Beverage on changing market conditions, review direct competition and conduct regular research to identify new selling strategies.
• Participate in any Training and Development programs as recommended by the senior management.
• Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment.
• Conduct site inspections with prospective and existing clients.
• Prepare weekly, monthly, quarterly and annual reports as required. Assist with compilation of competitive intelligence information.
• Other tasks as assigned.

Qualifications

• To possess minimum a hospitality degree or similar; Commerce, Sales and Marketing, Business Administration or any relevant courses.
• Minimum two years post graduate work experience in a similar position.
• Hold a UAE driver's license and/or own vehicle.
• Have a minimum of 2-3 years' experience in sales in U.A.E. market, experience in the Food & Beverages sectors would be an advantage.
• Fluency in English is essential.
• Proficient in MS Office applications/Excel and PowerPoint.
• Energetic, Passionate and Self-Motivated.
• Able to determine and prioritize tasks under minimum supervision.
• Proficiency in CRM software and data analysis tools.