Network Operations Analyst

Network Operations Analyst

The opportunity

As part of a 24/7/365 operation, this is an office-based shift role.

Shift patterns are based on 8-hour shifts, 5-day work week.

Responsibilities

• Monitoring infrastructure components on-premise and in the cloud
• Jointly with a team provide 24/7 operational services
• Ability to resolve incidents within SLA timeline including automate and improve existing processes
• 1st Level support for issues related to network infrastructure and devices including switches, routers, firewalls, load balancers, access points, etc.
• Manage third party vendors, including Telco, to resolve incidents in a timely manner.
• Perform daily network health checks and basic maintenance plans
• Interface with local country network team and various technical teams on incidents and service requests
• Troubleshoot operating system problems and determine the cause of system interruption
• Configuration and maintenance of the DNS

How will you create impact?

• Reduce the P1/P2 incidents by proactively monitoring and regular health checks of the network infrastructure.
• Increase reaction patterns/models and decrease risks exposure handling incidents and events
• Faster onboarding of new tools and processes by better use of automation
• Assist Infrastructure/DevOps/Application teams covering 24/7 monitoring and basic troubleshooting

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Bachelor’s degree in Information Technology/Computing or related field with at least 2 years of working experience in IT field preferably in managing network infrastructure and security operations.
• Solid experience in supporting complex network environments consisting of data network, security on-prem and cloud infrastructure.
• Strong knowledge in routing and switching technology, such as BGP, OSPF etc.
• Strong knowledge in various network security technology and systems including firewalls, IPS, load balancer, proxy.
• Solid experience in routing and switching platforms, security platforms across different vendors:
• Cisco networking
• Palo Alto, CheckPoint, Fortigate firewalls
• F5 Load balancer
• Azure Cloud
• Zscaler
• Aruba
• SDWAN infrastructure
• Strong hands-on experience on end-to-end management; troubleshooting and problem-solving skills across multiple platforms in a complex network environment.
• Familiar with ITIL processes – Incident, Problem, Change etc. – experience on ServiceNow tool would be beneficial.
• Good team player, excellent written and verbal communication skills
• Basic knowledge on scripting and automation is a plus
• Cisco, Palo Alto, Checkpoint, MS certification desired but not required.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
• Continuous innovation: We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial, a global leader in financial services, aims to help people make decisions more easily and live better. Its global headquarters is located in Toronto, Canada. It operates under the name Manulife in Asia, Canada, and Europe, and primarily under the name John Hancock in the United States. It provides financial advice as well as insurance and wealth and asset management solutions to individuals, groups, and institutions.