The Business Analyst II will primarily address the needs of the basic research and research administration community with a focus on cloud enablement. The candidate will participate in the design and solution delivery of cloud services and support to enhance the functionality and accessibility of a hospital's computational resources and information technology platforms. The incumbent will collaborate on complex projects, support high-profile users, and assist in re-engineering and developing new business processes to meet the growing needs for cloud computing, best practices, security, and support. The incumbent will work under the guidance of the Associate Director, Account Services, and the RIO Management team.
Located in Boston and the surrounding communities this hospital system is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners.
- Responsible for business requirements gathering, workflow analysis, definition, and documentation for three major cloud providers: AWS, GCP, Azure.
- Provide support and advice for cloud infrastructure, best practices, and security considerations.
- Collaborate on the design and implementation of system and workflow solutions for research computing services and other systems supported by RIO and research computing.
- Schedule and run meetings, report progress, track and route issues.
- Develop and maintain expertise around the informatics brand; products, capabilities and services to add value to our researchers and their initiatives.
- Manage medium to large sized projects from inception to completion (team communication, timelines, signoffs, scope changes, etc.)
- Follow project management lifecycle in accordance with DFCI and group specific standards.
- Learn and utilize new products and tools, as appropriate, to successfully complete work assignments.
- Elicit and document functional requirements for on-going implementation projects; Evaluate processes, propose improvements, and educate user base.
- Document daily activities, progress, and workload metrics
- Develop training materials such as content for eLearning and other end-user documentation for assigned applications.
- Promote product awareness to address all client needs and ensures maximum usage of existing solutions.
- Collaborate with other RIO and Informatics departmental teams to ensure alignment of work streams in accordance with Institute goals.
- Successfully build and maintain vendor relationships.
- Serve as an exemplary representative of RIO. On-going communication, feedback and follow-through with customers/peers are essential.
- Actively participate in and support team culture.
- Utilize Dana-Farber Cancer Institute values to govern decisions, actions and behaviors.
- Perform other related duties as assigned and/or needed.
Qualifications:
MINIMUM JOB QUALIFICATIONS:
- Bachelor’s Degree required. Concentration in Information Technology, Bioinformatics, Biology, Computer Science, Business, Basic Sciences or other relevant healthcare or life sciences required. A combination of education and experience may be substituted for requirements.
- 5+ years direct analytical experience in a customer facing role or experience in either clinical research, basic research or administrative functions to support research.
- Experience in collaborating with cross-functional teams of 5 or more indirect resources (clinical, technical, administrative), including directing the work of user and business representatives within workgroups.
- Experience with successful implementation of enterprise applications.
- Strong project management skills; formal business analyst training a plus.
- Proficient in complete MS Office suite, including Outlook, Word, Excel, and PowerPoint.