Client Services Associate Project Manager
Remote type: Hybrid: Work in Office Part-Time
Location: IND-Hyderabad-Sohini Tech Park, 3rd Floor, Financial District
Time type: Full time
Posted on: Posted 30+ Days Ago
About the Job:
The Associate Project Manager is responsible for making sure the client receives world class service through day-to-day execution of multiple projects including providing high profile clients and our internal project teams with clear direction on the deliverables, managing deadlines and consulting the client with workflows across several stages of the EDRM Model.
Essential Job Responsibilities:
- Ensure effective control of all aspects of the eDiscovery project from initial planning through final production and project closure.
- Host client kick-off calls and take lead on internal project workflow discussions.
- Obtain, examine, and prepare client data for Intake.
- Deliver media reports to the client, coordinate FTP access setup for clients, and manage user requests by coordinating with support teams.
- Submit work requests to coordinate data ingestion and deliver reports to clients.
- Coordinate with peer teams and clients on search term analysis and promotion of data to review platform.
- Handle review platform (Relativity or other proprietary platforms) specific items including but not limited to user requests, database management (archiving/deletion), creation of layouts/views/fields/choices/highlighting, creation and execution of STR’s, creation and management of batch sets, reporting, creating, and delivering productions.
- Assist in troubleshooting and resolving any client issues with delivered or hosted data.
- Conduct the invoice review each month to validate client invoices before being delivered to the client.
- Correspond with client and internal teams as a single point of contact for multiple eDiscovery projects and maintain consistent project documentation.
- Ensure continuity of client service between shifts by providing clear handoffs and client updates.
- Participate in process improvement initiatives and collaborate with teammates to standardize and improve the client experience.
Required Qualifications:
- Bachelor's degree/equivalent practical experience in a corporate industry.
- 4+ years (APM level) of consulting, litigation support experience in an eDiscovery Service provider/law firm or corporate legal departments.
- Working knowledge on Media Collections, Processing, Hosting, Review Support and Productions.
- Hands-on experience with working on Relativity and other document review and processing platforms.
- Excellent communication skills, with the ability to present analysis and complex concepts to multiple audiences.
- Ability to work in India night shifts: 6 PM to 3 AM IST (or) 8 PM to 5 AM IST.
Preferred Qualifications:
- RCA or similar Review platform certification is preferred.
- Self-starter with a demonstrated ability to effectively prioritize and multi-task under deadlines.
- Knowledge of the Information Governance Reference Model (IGRM) and eDiscovery Reference Model (EDRM).
- Skilled at building positive relationships with clients, especially at the executive level.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
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