Senior Program Supervisor

Title: Senior Program Supervisor - ICMS
Division: Project 180
Pay Scale: $85,406.78-$99,447.45 annually
Location: Hope on Crenshaw

The Organization
SSG-Project 180 turns lives around through innovative, wraparound services that keep people out of institutions and in their communities. Project 180 is a leader in the forensic treatment space, offering high-quality, specialized treatment programs that serve thousands of justice-involved individuals. Our programs span criminal justice intercepts and include pre-arrest interventions, court-based diversions, jail in-reach, and intensive post-release services. Project 180 operates in partnership with County agencies including the Department of Mental Health (DMH), the Department of Health Services (DHS), and the Justice, Care and Opportunities Department (JCOD).

The Program
The Intensive Case Management Services program is funded by the Department of Health Service (DHS) Office of Diversion and Reentry (ODR), providing intensive wraparound services to the high-need/high-barrier behavioral health population in the LA County jail system. The program provides both interim and permanent supportive housing for some of the most underserved or highest utilizers in the county system.

The Position
The Intensive Case Management Services (ICMS) Senior Program Supervisor will manage service delivery for one project-based housing site, supervising a team of 4-7 site-based clinical staff and the Supervisor I. The position reports to the ICMS Project Based Housing Program Manager and is responsible for leading their team to deliver high-quality service and program outcomes, coordinating day-to-day program operations with DHS and building stakeholders, and integrating local operations with all program policies and expectations.

Essential Functions:

Manage program staff to deliver high-quality service and program outcomes:

1. Hire, onboard, and train new staff, with support from ICMS Clinical Supervisor and ICMS PBH Program Manager as appropriate.
2. Supervise direct reports to meet performance expectations. Provide regular coaching and feedback, collaborate on professional development goals, conduct annual performance reviews, implement disciplinary actions as needed, and perform administrative managerial duties.
3. Coach Supervisor(s) on your team to build strong management skills and achieve expected performance outcomes with their staff.
4. Monitor data on staff performance and site outcomes. Proactively identify and address issues to meet local program goals.
5. Help staff troubleshoot challenging client-service situations through weekly supervision, ad-hoc coaching, and direct intervention as needed.
6. Cultivate strong team culture and staff retention.
7. Apply racial equity lens to all elements of hiring and supervision.

Coordinate day-to-day operations with DHS, building ownership, and property management:

1. Serve as the primary contact for external stakeholders for the site. Build and maintain strong working relationships with building owners, property management, and DHS workers.
2. Identify and resolve operational issues preventing effective and efficient service delivery.
3. Administratively coordinate with community partners.

Integrate team operations with program policies and expectations:

1. Collaborate regularly with the ICMS PBH Program Manager to report progress, escalate issues or concerns, and provide input into program policy decisions.
2. Oversee team data quality and ensure staff compliance with data-management expectations.
3. Understand and ensure faithful implementation of all program policies, norms, and requirements.
4. Cultivate current and prospective supervisor talent within your team and across the organization, identifying and coaching staff to build the skills needed to become strong supervisors.

Provide clinical leadership and supervision:

1. Provide clinical oversight of multidisciplinary team service delivery. Ensure service delivery is consistent with legal and ethical standards.
2. Maintain LPS Designation and participate in agency 24-hour crisis line rotation. Perform risk assessment and crisis intervention as needed.

Fulfill baseline Project 180 staff expectations:

1. Regular attendance required. Overtime, holiday or weekend work may be required.
2. Maintain and uphold Agency mission statement, values, policies, procedures, and principles.
3. Perform other duties as needed.
4. Maintain active license and/or registrations as applicable (ie BBS, CCAPP).

Skills and Abilities

1. Track record of managing teams to achieve strong outcomes.
2. Excellent communication and relationship-building skills.
3. Proactive, takes initiative to solve problems.
4. Flexible and adaptive when things change.
5. Detail-oriented and organized.
6. Comfortable having difficult conversations.
7. Data-oriented and comfortable with technology.

Minimum Qualifications

1. Master’s degree in social work, occupational therapy or mental health field from an accredited college or university, and valid license or registration with licensing body (i.e. the BBS).
2. 1-2 years of supervising mental health or case management programs in a relevant context (forensic/court-based, county-operated mental health, or similar program).
3. Experience working with culturally diverse populations.
4. Valid CA driver’s license, proof of insurance and own vehicle required.
5. Verification of Employment Eligibility and Background Check.

Supervisory Responsibilities
Senior Supervisor will directly manage a team of approximately 4-7 clinical staff, case management staff, and Supervisors. Senior Supervisor will not be responsible for clinical supervision.

Environmental Conditions (Working Conditions)
Supervisor will be based in a project-based housing site and will need to perform job duties throughout the building as well as in the Project 180 office and in field settings.

Physical Requirements
The employee is expected to move about the project-based housing site throughout the day, which may involve walking, standing, and climbing stairs, or using a mobility device, or similar. The employee is expected to drive, carry a maximum of 20 lbs, listen, and speak in order to complete job requirements.

Mental Requirements
The employee must be able to do any/all of the following: perform complex and varied tasks such as synthesizing information and making decisions without immediate supervision; handle routine distractions, interruptions, noise, and uncontrollable changes in priorities/work schedules; interact professionally and diplomatically in high-stress situations; create and follow plans; meet deadlines.