Call Center Agent

Position: Call Center Agent
Location: Madison, WI
Job Type: Full-Time
Reports to: Call Center Supervisor
Job Summary:
We are seeking a motivated and customer-focused Call Center Agent to join our team. In this role, you will be responsible for handling inbound and outbound customer calls, addressing inquiries, resolving complaints, and providing product/service information. The ideal candidate will be a great communicator with a passion for helping people, excellent problem-solving skills, and the ability to remain calm under pressure.
Key Responsibilities:

• Handle customer inquiries: Respond to inbound calls and emails in a timely and professional manner, offering accurate information and solutions.
• Resolve complaints: Listen actively to customers, identify their concerns, and resolve issues to ensure customer satisfaction.
• Document interactions: Accurately log all customer interactions and follow-ups in the company's CRM system.
• Meet performance goals: Achieve individual and team targets related to call handling, response time, and customer satisfaction.
• Maintain professionalism: Keep a positive and courteous attitude during all interactions, ensuring a high level of customer service.

Qualifications:

• High school diploma or equivalent (Bachelor's degree preferred)
• Strong verbal and written communication skills
• Ability to multitask, prioritize, and manage time effectively
• Proficient in basic computer applications and CRM systems
• Excellent listening and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changes quickly