Senior Case Manager, Float

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

The Senior Case Manager, Float works as a member of the Supportive Housing Case Management and Resident Services Team to ensure the stability of individuals moving from homelessness to permanent housing. This role will work across Central City Concern's (CCC) supportive housing programs depending on where they are needed to cover daily vacancies. The CM Float will work to address the needs of the clients, including substance use disorder treatment, physical and mental health treatment, benefits and entitlements, employment, and support meeting basic needs such as clothing, food, hygiene supplies and any other identified needs. The CM Float must have a good understanding of dual relationships, professional boundaries, and appropriate behavior. The incumbent will have the skills, experience and flexibility needed to support and assist clients in improving and maintaining recovery, retaining housing, and achieving self-sufficiency.

Location: Varies, will be required to work at multiple locations

Schedule: Will be required to work full-time and may include a variety of shifts between the hours of 7am - 8pm with no set schedule

Compensation: Pay range begins at $30.00/hour and will be determined based on experience, qualifications and internal equity

MINIMUM QUALIFICATIONS:

• Bachelor's degree in social work or another relevant social science field and 2 years of case management experience or similar work experience working with the homeless population in a relevant setting; OR...


• Associate's degree with emphasis in relevant studies and 3 years of case management experience or similar work experience working with the homeless population in a relevant setting; OR...
• High School Diploma/GED and 4 years of years of case management experience or similar work experience working with the homeless population in a relevant setting.

• Registered as a Certified Recovery Mentor (CRM) with MHACBO may substitute for 1 year of the required experience in all instances

• Will be required to work full-time and may include a variety of shifts between the hours of 7am - 8pm with no set schedule. Will be required to work at multiple locations.
• Must possess a current driver's license, access to a vehicle, pass a DMV background check and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. Must pass an initial driver training within 60-days of being an approved driver and continued recertification training. Must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.
• Understanding of recovery terminology and ability to apply concepts.
• Competent with MS Office suite of software including ability to create basic business documents and spreadsheets and manipulate data.
• Must pass pre-employment drug screen and background check.
• Must not actively be on probation or parole.
• Will be required to carry an agency cell phone for work use. Cell phones will be provided by Central City Concern.
• Must adhere to agency's non-discrimination policies.
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy, and productive work environment and complies with the Drug-Free Workplace Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, lifestyles, and sexual orientations and treat everyone with respect and dignity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work at multiple building locations and programs as assigned and depending on daily program needs.
• Collaborate with referring agencies to determine the level of engagement and care needs of new clients. Monitor and ensure that clients housing, health, and safety needs are met. Use evidence-based practices in addictions, mental health, and criminality treatment. Liaise with community substance use and mental health treatment providers.
• Maintain regular communication and conduct regular health and safety checks on clients. Notify appropriate parties of critical incidents as they occur or as soon as possible within 24 hours.
• Provide case management support resources and referrals for clients and coordinate services with all members of residents' support networks.
• Interview all applicants prior to move-in to complete basic needs assessment, ensure they meet building criteria.
• Develop a strength-based service plan with the client.
• Develop and implement an individualized housing case plan in partnership with relevant stakeholders, to be reviewed regularly and updated as needed.
• Provide crisis-intervention services, as needed, and ensure that each client has a current crisis plan.
• Process client intakes and discharges with completion of associated forms.
• Follow all required Supportive Housing Case Management policies, procedures, and standards of care.
• Follow up regularly with clients to ensure they are getting their needs met.
• Maintain knowledge of working environment in assigned buildings and programs including staffing, client, and milieu.
• Collect information regarding clients' history through interviews, records review, and consultation after obtaining written consent.
• Assist clients as needed with scheduling appointments, including transport and attending the appointment with the client.
• Enter data into the Homeless Management Information System. Maintain client records including progress notes as required by program standards and funding requirements.
• Refer clients to Employment Access Center (EAC) along with other CCC and outside agencies as appropriate. Connect clients to appropriate self-sufficiency and community-based resources.
• Identify community and individual issues which could result in a change in a client's status and work to achieve appropriate resolution.
• Identify client issues and support them through information sharing and educating them about building rules and policies.
• Refer to employment opportunities, benefits and entitlements, medical and mental health resources as needed or desired by residents,
• Respond to and investigate resident reports of building, community, CCC process and procedures and CCC employee issues that arise related to the building.
• Create and execute internal community programs within the building in partnership with the services team.
• Attend appropriate community professional meetings. Assist in completing required reports for the Housing Department, Supportive Housing Department, Health Services, and/or Administration Department promptly and accurately.
• Monitor the office and answer telephone as necessary.
• Participate in compliance, quality assurance and quality improvement activities as directed.
• Conduct educational and support groups using an approved curriculum.
• Work closely with the Supportive Housing and Health Services team ensuring a safe and healthy recovering environment.
• Build understanding of and appreciation for diversity among clients and support their connection to culturally responsive and culturally specific services as requested.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security.
• Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediate reporting of any PHI breach of CCC or outside provider health record to the CCC Legal and Quality departments, as well as to the program administrator.

DESCRIPTION OF OTHER DUTIES:

• Participate in training opportunities to advance skills and knowledge in addictions, mental health, and criminality.
• Perform other duties as assigned.

SKILLS AND ABILITIES:

• Ability to consider the impacts and outcomes for underserved communities during decision-making processes.
• Ability to consider impacts of systems of oppression, structural racism, and individual bias on client outcomes.
• Knowledge of chemical dependency as a disease, treatment, and intervention methods.
• Ability to understand mental health assessment, treatment and service terminology and apply the concepts.
• Ability to work as a team member and to establish priorities.
• Ability to display a non-judgmental attitude, and a willingness to learn new skills.
• Demonstrated ability to work without supervision.
• Demonstrated knowledge of community, social agencies, and self-help groups.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to communicate clearly and concisely both verbally and in writing.
• Ability to manage time and meet deadlines.
• Ability to understand and follow verbal and written instructions.
• Ability to work courteously with the public, tenants, and co-workers.
• Ability to maintain accurate records and necessary paperwork.
• Ability to access and enter data into a web-based data system.
• Ability to learn and apply training instruction.
• Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
• Ability to effectively communicate with clients, co-workers, corrections personnel, police, merchants, the public at large and supervisor.
• Ability to provide leadership.
• Ability to provide advocacy, as appropriate.
• Professional maintenance of appropriate boundaries.
• Ability to establish and maintain cooperative working relationships with those contacted during work.

PREFERRED QUALIFICATIONS:

• Bi-lingual, Spanish-speaking preferred.
• Familiarity with community resources available to clients specific to the Portland Metro area

Benefits: Central City Concern offers an incredible benefits package to our Regular/FT employees:

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
• 11 paid Holidays PLUS 2 Personal Holidays to be used at the employee's discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Excellent relocation package for those roles that qualify.
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.