Desktop Support Specialist

Job Title: Desktop Support Specialist

Location: Bothell, WA 98021 (Day one Onsite)

Responsibilities

• Assists in investigating and resolving complex installations and maintenance matters of significance.
• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
• Instructs customers in the operation and maintenance of systems/equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analysis and prepares reports on system problem trends and issues

Basic Qualifications

• 5+ of field support experience
• Ticket and asset management
• Strong hardware/software installation, support, and troubleshooting
• Windows XP, 10, and 11 experience
• Mac OS and iOS support
• Network Printer, HP configuration, consumable swaps, and moves
• Experience with Active Directory, MS Office, phone security, OS365
• Requires Networking troubleshooting and support
• Support skills for VPN connectivity and security
• Configuring new PC’s/notebooks via imaging, SCCM and standalone
• Remote Install software/hardware and support
• Knowledge of basic networking concepts and Hands&Eyes support
• Lift and carry up to 40lbs

Preferred Education and Training

• High school or G.E.D.
• Lenovo or other vendor certifications
• CompTia A+, Network+/Security+ (Preferred but not required)
• Apple training (preferred but not required)

Work Environment

• Office environment
• Walk up kiosk/ vending and lock / network printers
• Data Center or Telco Closet
• May require weekend work for Critical and High Priority support only
• Will require shift work/On-call coverage