About Us
At Toolio, we're on a mission to assist retailers in navigating the complex, competitive, and ever-changing retail landscape so they can deliver what their customers want, when and where they want it. Buying and planning are key retail disciplines that have long been dominated by manual, error-prone spreadsheets, and accurate inventory planning has never been more critical. Toolio's cloud-based merchandise and demand planning platform was created to support the next generation of retailers in automating critical workflows, gaining real-time insights, and making faster, data-driven merchandising decisions. Trusted by leading brands including Mack Weldon, Chubbies, Boll & Branch, Bombas, and more, Toolio is revolutionizing the retail industry.
Location: Remote
The Opportunity
Toolio is growing, and we are seeking a passionate Merchandising or Planning expert to support Toolio customers by providing training and best practices for leading brands and retailers. This role focuses on partnering with the Customer Success team to deliver exceptional post-sales support and ensure customer satisfaction.
Reporting to our VP of Customer Success, this presents an exciting and unique opportunity for a dynamic, driven individual who is motivated by teaching and elevating customer champions. We seek someone with a data-driven and best practice mindset, eager to gain experience in new disciplines such as SaaS and customer success, and to help define the future of retail!
Role & Responsibilities
- Develop a deep understanding of the Toolio product offering and value proposition.
- Lead training and user adoption by providing best practices sessions for Toolio customers as part of the Customer Success team.
- Collaborate with Implementation Specialists and Customer Success Managers to successfully drive customer value and ROI from Toolio.
- Stay up-to-date on retail industry trends and leading practices around Planning and Merchandising to act as a consultant to our clients and adapt strategies to changes in the marketplace.
- Contribute to internal and customer-facing webinars, case studies, training material, and asset development.
- Be a strong advocate for customers to our Product teams by bringing the voice of the customer to better understand how we can grow and evolve with the market.
- Work with Sales and our Implementation team to present onboarding plans to customers during the pre-sales process.
Ideal Candidate
- 5+ years in retail planning and/or merchandising. The ideal candidate has worked at 2+ retailers, has multi-brand and vertical retail experience, and has operated in both large companies and startups.
- You’re more of an extrovert than an introvert and you’re looking for an opportunity to get into a customer-facing role.
- You’re passionate about elevating brands, love tackling complex pain points, and partnering with them to solution new approaches to grow and scale their businesses with Toolio.
- You have experience presenting merchandising and/or planning principles to stakeholders at different levels within an organization, ranging from executives to planning and merchandising operators.
- You are confident, diligent, proactive, organized, curious, a self-starter, motivated, and excited to work with our customers to collaborate cross-functionally.
- You have experience presenting merchandising and/or planning principles to stakeholders at different levels within an organization, ranging from executives to planning and merchandising operators.
- Appetite to work in a fast-paced startup environment and wearing multiple hats; this won’t be a traditional solution consulting or retail planning job.
- Comfortable with traveling to customer locations and working with customers onsite (25-30%).
- Familiarity with planning software like Toolio, Blue Yonder, Oracle, and previous training/consulting experience is a big plus.
Our Company And Founders
Toolio is a global operation with headquarters in NYC and offices in Istanbul, built by an ex-Walmart team of second-time entrepreneurs and backed by top VCs and apparel industry executives. Our founders, Berk and Eytan, are serial entrepreneurs who have worked together for almost 10 years. Their previous company, Stylr, was acquired by Walmart Labs in 2014. Over a successful 5-year tenure at Walmart, they led teams that delivered various groundbreaking products like Sam’s Club Scan & Go and Walmart Pay which reach millions of users and process billions of dollars each year. During this time, Berk and Eytan observed how the tools used by planners and merchants were years behind the technology they had built for consumers. So they set out on a mission to change this by building a modern merchandising platform, Toolio.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
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