Gaming Operations Specialist

Achieve more with Volt
Volt is hiring for a remote Gaming Operations Specialist (Global Network) in Irvine, CA.
Reduce your Commute
The role is focused on rapid detection, triage, and mitigation of player-impacting issues and continuous improvement of service operations processes by adjusting monitoring, tuning signal to noise & correlation patterns, and updating documentation.
As a remote Gaming Operations Specialist (Global Network) you will:
• Monitoring inbound communications from all streams to ensure incidents are identified and tracked
• Employing your systems/network/cloud knowledge as a first responder to triage problems and improve accuracy of detection
• Driving player and user impacting issues to resolution
• Performing routine follow-ups on active incidents to ensure the resolution is progressing as expected
• Processing routine requests for access, ACL, network, and systems maintenance
• Adjusting alert triggers to reduce false positive alerts
• Managing engagement, documentation, and stakeholder communications during critical service outages
• Reviewing, correcting, and tuning documentation including but not limited to runbooks, troubleshooting guides, user guides, processes, and procedures
• Building positive and collaborative relationships across the company
This is a remote 12-month full-time contract opportunity in the vicinity of Irvine, CA.
The ideal candidate will have:
• A love to solve novel and exciting problems
• Are inspired to make everyone's job easier by improving workflows
• Are comfortable digging through metrics, logs, and whatever other data is available to triage and fix an incident
• Strive to be better, smarter, and faster every day
• Enjoy trying innovative technologies to improve our processes and outcomes
• Understand and accept the value of older technologies that serve our business needs
• Like to collaborate with others to solve problems, share knowledge, and provide feedback
• Inspired to provide critical insight to a process or problem and advocate for prioritization based on well-crafted analysis
• Relish working with partners across all levels of the company to solve complex challenges and emergent issues
• Help your peers succeed

List of technologies Operations Specialists will work with:
• Linux (bash, debugging, tuning)
• Networking (triaging, packet loss, routing, ACLs)
• Monitoring (Prometheus, Grafana, Elasticsearch, Kibana, Datadog, Cloudwatch, GCP Operations, LogicMonitor)
• Alert Correlation Platforms (BigPanda, ScienceLogic, Tivoli/Netcool)
• Cloud Services and Architecture (AWS, GCP, OpenStack)
• Service Operations Framework/Workflows (ITIL, Incident/Problem/Event/Change Management, DMAIC)
• Logging (Splunk, SysLog, ELK Stack, Linux Journal, grep)
• Source Control (GitHub Enterprise, Perforce, SVN) CI/CD (Jenkins, Argo, Spinnaker)
• Configuration Management (Puppet, Hiera, Terraform, Terragrunt, Ansible, Consul)
• Container Computing (Docker, Kubernetes, Service Mesh)
• Proxies and Load Balancing (Nginx, HAProxy, Envoy)

Pay range: $35.00 - $40.86/hr
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email or call (866) - . Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Volt is acting as an Employment Agency in relation to this vacancy.