Who We Are
At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We’ve been fully remote from the beginning, and have a team of 140+ people all over the world.
We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019 and have pledged 1% of our equity back to the community.
Help Scout’s success hinges on hiring talented, high-accountability people who want to be part of creating a culture where we all feel challenged and supported to do our best work. We hope that excites you to join us!
Your Impact
As a Frontend Engineer at Help Scout, you'll play a pivotal role in crafting delightful user experiences that empower over 12,000 customer-centric businesses worldwide. Your expertise in JavaScript and modern frontend technologies will help us deliver exceptional UI/UX, ensuring customer service is proactive, personalized, and meaningful.
Tools We Use
- Frontend Technologies: React, Redux, CSS, Jest, Cypress
- Design Systems: Contribute to and utilize our component-based design system
- Backend Technologies (Nice to Have): PHP, REST APIs
- Collaboration Tools: Slack, Jira, GitHub, Docker
About The Role
- You’ll work closely with designers, product managers, and backend engineers in small, agile teams within an engineering group of about 50 people.
- You’ll maintain high standards while contributing to Help Scout’s JavaScript and CSS best practices, leaving codebases better than you found them.
- You’ll focus on UI/UX Excellence by implementing designs from Figma and Storybook with precision, ensuring every interaction is polished and intuitive.
- You’ll prioritize performance, security, and usability to ensure a magical customer experience.
- You’ll occasionally work with backend technologies, especially REST APIs, to power frontend features. While PHP experience is a plus, it is not mandatory.
- You’ll embrace remote work, participating in two-week iterations and communicating mostly via Slack. Autonomy and trust are key—we believe in getting work done where and when you are most productive.
About You
- You’re an exceptional frontend engineer with a passion for crafting beautiful and functional user interfaces.
- You have a keen eye for design details and enjoy bringing a designer's vision to life, ensuring every pixel and interaction is perfect.
- You’re friendly, collaborative, and humble, unafraid to ask for help, ready for complex challenges, and confident in your abilities.
- You emphasize personal growth and constructive feedback, believing in improving both yourself and the team.
- You communicate empathetically and collaboratively with both engineering and non-engineering stakeholders, recognizing the importance of clear communication in a remote culture.
- Your code is clean, maintainable, and a pleasure for teammates to read. You take pride in leaving codebases better than you found them.
- You are aligned with or excited about the idea of remote teams, having experience or adaptability to remote-friendly work.
Nice to Have:
- Experience with PHP and REST APIs is a plus. You're comfortable occasionally venturing into backend code to support frontend features.
Time Zone Requirement
At this time, we are only able to hire in the United States for this role. To ensure solid collaboration time with team members across different time zones, your regular working hours should overlap with 9 AM - 1 PM ET .
Compensation
Each role at Help Scout has a pay range aligned to our salary formula and based on national market data. We take a competency-based approach and pay is based on the level and band of your role. The salary range for this role is $136,000-168,000 .
More Information About Our Culture And Organization
- Engineering Leadership Team Values
- Success Measure and Guiding Principles
- Experience Org: mission, vision, strategy
Perks & Benefits
Help Scout offers a variety of perks and benefits to support you and your family. Our offerings include healthcare coverage, wellness resources, and so much more. Visit our careers page to learn more.
Hiring Guidelines:
All of our roles are remote, however, some roles may carry specific location-based eligibility requirements. Additionally, because Help Scout is a fully remote company and we hire from many countries, we do not sponsor visas. Help Scout teammates need to be authorized to work from their home location.
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.
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