Category
Operations Management --> Operations Managers
Job Location
West Chester, Pennsylvania
CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.
Director of Mobility Accounts
Responsibilities
This key management position is responsible for customer account management relative to CTDI’s mobility platforms. Duties include managing platform design, implementation, content, and performance. The Director also directly interfaces with our customer in an effort to build and maintain a positive working relationship on behalf of the corporation as well as helping to develop new business opportunities for the Business Unit. Specifically, the responsibilities of the position include:
- Ensure that customer's service expectations are met, including achieving all CTDI service levels metrics and quality performance goals.
- Generate, cultivate, and communicate ideas for continual improvement of features, functionality, and performance for the platforms.
- Communicate and interact with customer and various internal functional departments (i.e. IT, HR, Program Management, Quality etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance.
- Prepare various reports and analyses as required by the customer or CTDI internal organizations.
- Excellent leadership ability.
- Advanced customer interaction skills with the ability to communicate effectively.
- Superior verbal and written communication skills.
- Strong interpersonal skills with the ability to motivate others.
- Proven organizational and analytical skills.
- Proactive problem solving ability.
- Results driven mentality.
Required Experience
- Minimum of a B.S. Degree in Business Management or a related discipline is preferred.
- 10+ years working in a high volume distribution, 3PL, manufacturing, technical service (i.e. testing and repair) or forward logistics operation.
- Experience in mobility resale market.
- Proficiency in MSOffice (Word, Excel, Access and Project), report preparation, and data analysis.
Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 45 years. Come put our successful history behind your career!
CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.
This position does not qualify for visa sponsorship.
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