***Local Only***
This is a high-end paid membership clinic serving high-profile clientele.
The highest level of professionalism and discretion is expected.
This is a blended MA/PSR/Admin Assistant role.
Location: 8631 W. 3rd Street, Los Angeles, CA 90048
Float Location: 1919 Santa Monica, CA 90404 and 16030 Ventura Blvd, Encino, CA 91436
Required Qualifications:
• Medical Assistant Certificate/Diploma from a DAPIP accredited program OR national certification through AAMA, AMCA, AMT, CCBMA, or MMCI.
• Experience with high-end sales, concierge customer service, or previous experience as an executive assistant
• 2+ years of recent experience working in an outpatient clinic or medical office setting
• Demonstrated ability to prepare patients for examination by performing preliminary physical tests, taking blood pressure, weight, and temperature, and reporting patient history summaries
• Expertise with blood/lab draws and venipuncture
• Ability to read, understand, and respond to detailed oral and written instructions
• Strong conversational skills and comfortable with "small talk"
Preferred Qualifications:
• Experience with medical insurance, referral processes, and benefit plans
• Experience working with C-Suite or high-profile clientele
• Experience with CS-Link/Epic
• Experience with Quest Diagnostic laboratory submissions
• Phlebotomy certification strongly preferred
• Understanding of medical terminology
Job Duties:
• Order lunches and complete administrative assistant/executive assistant duties
• Explain policies, procedures, or services to patients based on scope of practice
• Set up exam/procedure rooms appropriate to the patient visit needs
• Primary point of contact for patient relations in person and by phone
• Greet patients and assist in resolving patient concerns and escalating as appropriate
• Check patients in/out and collect co-payments, give receipts, and reconcile payments
• Verify patient demographics and insurance information in CS-Link/Epic
• Schedule appointments and complete patient registration
• Clean and re-process equipment and supplies following department guidelines
• Administer immunizations, injections, or oral medications as directed by provider
• Draw and prepare designated lab work or specimens as directed by provider
NOTE: These statements describe the primary duties and responsibilities of the job and are not intended to be an exhaustive list of all tasks. Other work duties may be assigned at any time with or without notice.