Inside Sales/ CSR

Job Description:

Are you a dynamic and customer-focused individual looking for a challenging role in the packaging manufacturing industry? Join our team as an Inside Sales and Customer Service Representative, where you will play a pivotal role in our commitment to delivering exceptional service and products to our clients.

Key Responsibilities:

1. Customer Engagement: Build and maintain strong relationships with existing and potential customers through exceptional communication and responsiveness.
2. Product Knowledge: Develop a deep understanding of our packaging solutions to effectively advise customers on product options and provide tailored solutions.
3. Order Management: Process customer orders accurately and efficiently, ensuring on-time delivery and resolving any order-related issues.
4. Sales Support: Collaborate with the sales team to identify upselling and cross-selling opportunities, contributing to revenue growth.
5. Problem Resolution: Address customer inquiries and concerns promptly, demonstrating problem-solving skills and a customer-first attitude.
6. Market Research: Stay informed about industry trends and competitors to provide valuable insights to both customers and internal teams.

Qualifications:

1. Strong interpersonal and communication skills.
2. Previous inside sales or customer service experience preferred.
3. Ability to thrive in a fast-paced, team-oriented environment.
4. Proficient computer skills and familiarity with CRM software.
5. Packaging industry knowledge is a plus.

Join our team and be part of a company that values teamwork, customer satisfaction, and professional growth. We offer competitive compensation, benefits, and opportunities for career advancement.