• Scheduling appointments in person or by telephone.
• Keep patient appointments on schedule by notifying provider of patient's arrival; reminding provider of
service delays.
• Ensures availability of treatment information by filing and retrieving patient records.
• Performs a variety of patient care activities to assist physicians and nursing personnel.
• Delivers quality customer service and maintains established quality control standards.
• Shows patients to exam rooms according to company standards.
• Records patient care documentation in the medical record accurately and in a timely manner.
• Coordinates patient care as directed by physicians, company standards and policies.
• Processes appropriate documents in an organized and accurate fashion.
• Respects patient confidentiality at all times.
• Organizes exam and treatment rooms, stocks and cleans rooms and sterilizes instruments.
Requirements:
• Must have experience with verifying insurances, pre-certifications and authorizations.
• Excellent communication skills and excellent work ethic.
• Must be well organized with a high level of attention to detail.
• Must be reliable with a friendly phone and in person demeanor.
• Must have experience scheduling patients
• Must be computer literate and have proven customer service skills.
• Handles sensitive patient information with confidentiality to ensure patient privacy per HIPPA Law.
• EMR Experience and in a surgical environment is a plus.
• Must be willing to travel for training.
• Must be self-motivated and be able to take initiative to complete solo projects.
Skills / Qualifications:
• Knowledge of medical terminology
• Ability to react calmly and effectively in emergency situations
• Effective communication and customer service skills