Westchester Veterinary Center & Cat Clinic is looking for a Hospital Manager to join our team! We are a full service hospital that provides wellness and diagnostic care, advanced dentistry, and regenerative medicine that includes laser therapy, stem cell therapy, and acupuncture. At Westchester, we like to provide high quality, compassionate veterinary care and as a team, we are committed to continuing education so we can support our patients and the community in the finest way possible.
Position Overview: The Hospital Manager plays an important role in the day-to-day operations with Westchester Veterinary Center & Cat Clinic by adding value to an efficient organization and dedicating quality care and extraordinary service to help support all aspects of the hospital. While developing and sustaining a productive hospital team you will foster an environment of trust, teamwork, and accountability. The Hospital Manager is a leader and an essential member of the veterinary hospital management team. The Hospital Manager partners with the Medical Director and Regional Operations Director to deliver outstanding results for the client experience, financial performance, and culture of the facility.
Responsibilities:
- Leadership: Demonstrates clear communication of objectives, actively engages in all staff meetings including those with Companion, cultivates a cooperative environment, fosters positive relationships, advocates for quality improvement, adheres to established protocols, and exhibits unwavering dedication to the team and excellence.
- Staff Management: Oversees all hospital support departments, including supervising support staff, participating in recruitment, orientation, and training, providing performance feedback and management training, resolving personnel issues, making recommendations for recognition and promotion, proposing process improvements, managing schedules, monitoring workforce management, overseeing payroll, and achieving labor goals.
- Operational Oversight: Collaborates with the Companion support team to maintain financial report accuracy, manages and analyzes hospital finances and budgets, ensures daily financial accountability, oversees billing accuracy and inventory management, conducts regular reviews with the Regional Operations Director, establishes internal operating procedures for administration and compliance, develops and maintains procedures meeting regulatory requirements, and oversees facility and equipment maintenance.
- Client Relations: Champions a client-centered environment, upholding the practice philosophy to attract and retain clients, promptly addressing and resolving pet owners' complaints, managing financial concerns including delinquent accounts and NSF checks, and collaborating with the Medical Director, involving Companion when needed, to resolve client issues.
Qualifications and Skills:
- At least 2 years of management experience
- Experience with finance analysis including P&L’s, COGS, and EBITA
- Bachelor’s degree in business or related field, preferred
- Certified Veterinary Practice Manager designation is desirable but not required
- An equivalent combination of education and experience which provides proficiency in the areas of responsibilities listed above may be substituted for the above education and experience requirements
- Problem-solving and resolution management
- Oral and written communication skills
- Interpersonal skills with staff and clients
- Make decisions confidently and effectively
- Ability to work with upper management to gain best results
Available Schedule: Full-time position
- We are open: M-F 8am-6pm
- Sat & Sun 8am-4pm
Benefits We Offer:
- Competitive compensation commensurate with experience ($75,000 - $110,000 per year)
- Annual Hospital Manager Bonus eligibility
- Employee Referral Program
- Health, dental, and vision insurance
- 401k retirement plan + company match
- Paid time off
- Continuing education opportunities
- Professional development support
- Mental health assistance
- Employee discounts on veterinary services
- Scrub allowance
- Educational and motivating work environment!
Apply today! We look forward to hearing from you!
Westchester Veterinary Center & Cat Clinic is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, religion, gender, marital status, gender identity, sexual orientation, veteran status, disability, age, or other legally protected status.
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