Human Resources Coordinator

Job Summary:

Our client is seeking a HR Coordinator to join their team! This position is located in Atlanta, Georgia.

Duties:

• Provide superior customer service to employees and managers of the company via the Concierge customer portal, and other social channels
• Support the knowledge base within Concierge; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees’ self-service
• Record and supervise all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data
• Follow through to ensure all assigned cases are resolved and closed timely and appropriately
• Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries
• Maintain appropriate level of process, program, and policy knowledge in order to assist employees
• Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager’s experience with the process
• Assist with User Acceptance Testing for system enhancements
• Process corrections or transactions not handled through Employee or Manager Self Service in Workday
• Participate in projects to further improve and modernize ES People Services processes for a seamless employee experience

Desired Skills/Experience:

• 1+ year(s) prior work experience in Human Resources or a centralized customer service environment preferred
• Prior experience with Workday HCM or similar HRIS is desirable
• Exceptional problem solving skills with a strong desire for data integrity, process definition, and continuous learning
• Excellent verbal and written communication skills
• Ability to navigate and collaborate with employees through personal circumstances
• Ability to diagnose a problem and lead correction efforts through effective communication and execution
• Superior employee experience focus
• Ability to navigate in a high-paced evolving environment with contending priorities
• Ability to maintain confidentiality in all aspects of job responsibilities
• Appetite for growth and desire to drive process improvements applying technology
• Work effectively in a team setting
• Experience working in HR shared services organization for an established company is ideal

Benefits:

• Medical, Dental, & Vision Insurance Plans
• 401K offered