Manager, Customer Centricity - Marketing - Corporate

Location
New York, New York
Shift:
Day (United States of America)
Description:
Experience a Mission-Driven Career
NewYork-Presbyterian is one of the nation's most comprehensive academic health care delivery systems, dedicated to providing the highest quality, most compassionate care to patients in the New York metropolitan area and throughout the globe. In collaboration with two renowned medical schools, Weill Cornell Medicine and Columbia University College of Physicians & Surgeons, NewYork-Presbyterian is consistently recognized as a leader in medical education, ground-breaking research, and innovative, patient-centered clinical care.
Manager, Customer Centricity - Marketing - Corporate
The Customer Centricity Manager is a project management expert with an eye for creative. They shape the experiences customers have before, during, and after engaging with NewYork-Presbyterian by understanding the patient journey and addressing their needs through informative content. The role is tasked with leading the development of patient-facing communications - in partnership with internal contributors and external creative agency partners - as well as evolving the communication channels utilized. Strategies developed will be influenced by patient feedback, data, technology advancements, and stakeholder inputs.
This is a full time position working 4 days at our Corporate Office in mid-town Manhattan and the ability for 1 day remote.
Preferred Criteria

• Content creation experience
• Patient services and healthcare experience
• Marketing experience related to the consumer journey
• Project management skills

Required Criteria

• Bachelor's Degree from a recognized college or university
• 5 years of marketing experience with a corporation or advertising agency
• Working knowledge in CRM, marketing automation and analytics tools
• Demonstrated experience in synthesizing data into stories

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, diversity, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

• 2024 "Great Place To Work Certified"
• 2024 "America's Best Large Employers" - Forbes
• 2024 "Best Places to Work in IT" - Computerworld
• 2023 "Best Employers for Women" - Forbes
• 2023 "Workplace Well-being Platinum Winner" - Aetna
• 2023 "America's Best-In-State Employers" - Forbes
• 2022 "LGBTQ+ Healthcare Equality Leader" - Human Rights Campaign
• 2022 "Top 50 Companies for Diversity" - Diversity Inc.
• 2022 "Best Company for Multicultural Women" - Seramount
• 2022 "Top Company for Executive Women" - Seramount
• "Silver HCM Excellence Award for Learning & Development" - Brandon Hall Group
• 2022 "Best Adoption Friendly Workplace" - Dave Thomas Foundation

NewYork-Presbyterian Hospital is an equal opportunity employer.
Salary Range:
$122,500-$157,000/Annual
It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.