Executive Director

Locations: Klamath Falls, OR - Crystal Terrace of Klamath Falls

Time Type: Full Time

Posted On: Posted 2 Days Ago

Job Requisition ID: JR103806

Executive Director

At MBK Senior Living, we're committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others!

Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living – and a whole lot more! When you join the MBK Senior Living team, you'll enjoy:

• Impacting lives and building lasting relationships
• Executing exceptional signature programs in dining, fitness, wellness, and care
• A supportive community team that encourages personal and professional growth and celebrates your success
• A fun-filled, energetic environment that's centered in hospitality and high-quality service
• Competitive salaries
• Professional development, training, and personal coaching through our Mentor, Buddy, and Executive Director in Training Programs
• Education loan assistance & scholarships
• Financial and legal services
• Team Member discounts
• Health and Wellness resources

Full-time benefits include:

• Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
• Childcare and eldercare assistance
• Flexible spending accounts

If you're looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals – look no further, apply today!

Job Description

We are hiring an Executive Director for our beautiful community, Crystal Terrace of Klamath Falls in Klamath Falls, OR!

Pay: $115,000 - $130,000

Schedule: Monday - Friday

Job Summary: The Executive Director oversees and directs the day-to-day functions and efficient operations of the Community, in accordance with all Federal, State, local and Licensing Regulations, and all Company Policies and Procedures. This role also ensures the highest quality of care for residents, while maintaining the community’s financial stability, and creating a harmonious working environment for all Team Members.

Essential Job Duties (Include % of time for each responsibility):

• Oversee, plan, develop, organize, implement, manage, control and direct all of the day-to-day functions and operations of the community (50%) including:
• Consult with department directors on:
• Development and implementation of departmental policies and procedures
• Establish rapport in and among departments to demonstrate, encourage and promote a spirit of teamwork and cooperation amongst Team Members
• Identify and develop plan of corrections of problem areas to improve service to residents
• Appoint, delegate and consult with department directors to assist in correcting problem areas and improving service to residents
• Ensure compliance with all laws, regulations and legal requirements governing the community and all company policies and procedures
• Ensure that all residents needs are appropriate to the levels of care for the licensure levels of that community/property
• Ensure that all residents receive proper services with regard to their physical, mental & emotional needs
• Ensure residents are able to attend activities and community programs/events as desired, arranging for transportation as necessary
• Conduct surveys and exit interviews to determine satisfaction levels and areas for improvement
• Collaborate with the Director of Sales to promote and market the property within the local community by:
• Implementing referral and other programs, which are intended to:
• Reach full resident occupancy goals of the community
• Exceed resident occupancy goals, where local demand actually exceeds current occupancy limits, which results in a Wait List for future openings
• Responsible for overseeing all operations, finances and reporting including:
• Approval of all expenditures against budgets
• Maintain complete financial records including:
• Billing and accounts receivable
• Maintain all required education units with complete understanding and knowledge of all Federal, State and Local government regulations, as well as trends within the industry
• Ensure management team complies with all policies and procedures and maintains any required continuing education or licensing updates/requirements
• Oversee proper physical property maintenance within the community by ensuring that it is a safe and secure environment for all residents, guests, visitors and Team Members (10%) including:
• Ensure compliance with OSHA requirements, established safety policies, practices and plans
• Closely manage all workers’ compensation injuries, investigations, or safety complaints
• Recruit, hire, evaluate, motivate monitor performance, schedule and manage community staff in the best interest of the residents, and in accordance with company policy (10%) including:
• Ensure Team Member performance evaluations, merit pay rate/increases, disciplinary actions and separations are:
• Conducted fairly, consistently and in compliance with company policies and all state and federal laws
• Arrange for coverage of department head duties during absences through delegation or personal completion, appointing and training a Manager on Duty for those times the Executive Director is not on the property (5%)
• Represent the community with a positive and professional image, through dress and behaviors (5%) including:
• Interact with outside agencies (including government agencies), community representatives, and family members
• Participate in surveys and respond to inquiries or develop plan of correction

Minimum Job Requirements:

• Team Member’s Degree, specialized in Business, Human Services, Nursing or Healthcare is required
• At least five years of prior related work experience, functioning in a leadership role at senior living operation is required
• Current State/Federal/Local required certification or license to manage a community
• At least two years of prior management/supervisory experience is required
• Must be at least 21 years of age
• Current First Aid Certification is required
• Must complete Background clearances (as required by government regulations)
• Must complete a health screening and provide negative TB test results (must be within the last 6 months or within 7 days of employment)
• Must have solid PC skills and be familiar with several Microsoft Office Suite software programs (e.g. Word, Excel, Outlook, Email, etc.), and other office equipment (e.g. scanners, copiers, and fax machines)
• Excellent oral and written communication skills are required
• Ability to speak, write and read English
• Ability to comfortably speak in front of large groups
• Must be able to explain and communicate complex ideas both in writing and verbally to a wide audience
• Must have the ability to perform math calculations in support of budget and other financial responsibilities, including human resources actions
• Must possess the ability to make independent decisions when circumstances warrant such action, and to remain calm during stressful or emergency situations
• Must possess the ability to deal tactfully and professionally at all times with personnel, residents, family members, and guests

Preferred Job Requirements:

• Bachelor’s Degree in Business, Nursing, Human Services or Health Care field is highly desirable

Physical Demands:

• Must be mobile and able to perform the physical requirements of the job including: bending, kneeling, stooping, pushing, sitting for long periods, concentrating, pulling and repetitive motion
• Must be able to move intermittently throughout the work day and throughout the community
• Must be able to lift/carry up to 25 lbs. and up to 10 lbs frequently, assist residents with pushing wheelchairs, help residents walk or sit, and push/pull carts as necessary
• Must be able to handle and maintain composure when dealing with stressful situations, such as grief and death within the community

Inspiring people, creating experiences, and supporting goals are just a few ways MBK Senior Living creates a positive work environment. It's how we support our team members, serve our residents, and achieve our pursuit – to be the senior living provider of choice in each market we serve.

MBK Senior Living has pursued this goal for more than 30 years. Currently, the company owns and operates 35 Independent Living, Assisted Living, and Memory Care services in senior living communities throughout the Western United States. We’re proud to have been ranked among the Top 50 "Best Workplaces in Aging Services" by Fortune magazine and certified as a “Great Place to Work” by the Great Place to Work Institute since 2017.

MBK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason. Our company is committed to providing access, equal opportunity and reasonable accommodation for qualifying individuals in employment, its services, programs, and activities. To request reasonable accommodation, contact