Job summary -
To give the proper service & guest satisfaction in the levels of the quality standards of the operation according to the Standards Manual of the restaurant which has been set by the management of the F&B Dept. To be fully conversant with all services offered by the hotel as well as have an understanding and knowledge of all food and beverage items served. Uses hospitality in dealing with guests. Performs duties in a pleasant conscientious and professional manner.
Essential Duties and Responsibilities - (Key Activities)
The following are specific responsibilities and contributions critical to the successful performance of the position:
• Check all table set-ups in the station for cleanliness and proper position before open. Responsible for all side prior to opening. Set up service carts with the clean and proper items.
• Has knowledge of all food and beverage products
• Knows and uses service and merchandising techniques
• Works under the supervision of the captain. Attend daily menu meeting. Responsible for ordering & serving cocktails to the guests. Assist the captain with proper silver set-up for the guests before serving the food.
• Serve the guests according to the order in the number system - right food to the right guest. Stay at all times on the station unless excused by the captain.
• Informs management of guest reactions and comments
• Be aware of the guest needs and satisfaction. Give continuous service from start to finish. Clear tables with the progress of the meal. Present and suggest dessert.
• Take coffee order and give to Server Assistant for the proper service. Check for after dinner drinks. Recheck the guest check before presenting to the guest.
• Act as a guide through the dining experience
This list of essential functions is not exhaustive and may be supplemented as necessary.
Other Standard Responsibilities -
Experience -
• Minimum of one year experience in fine dining or hotel.
General Skills -
• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills -
• Must be capable of communicating effectively with guests and employees.
• Has a warm, friendly and hospitable personality
• Able to organize and remember details
• Should be able to calculate percentages.
• Basic math skills.
• Professional presentation.
• Ability to stand for prolonged periods.
• Must have developed language skills to the point to be able to read and understand instructions, safety rules, etc.
Education or Certification -
Language -
• Required to speak, read and write English, with fluency in other languages preferred.
Physical Requirements -
• Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, carry up to 50 pounds, lift over the shoulder a minimum of 40 lbs. throughout shift and satisfactorily communicate with guests and co-workers to their understanding.
Others -
• While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business needs dictates.