Floor Manager

Summary

Floor Manager is responsible for ensuring all guests’ expectations are consistently met by exceeding The Great Jones Standards. There must be a constant floor presence to anticipate the guest’s needs and be available to assist and instruct staff. The floor managers will be responsible for assisting in all aspects of staff relations. The position will be participating in hiring, training, and scheduling staff.

Primary Responsibilities:

·        Manage and maintain operations and guest relations across all areas of the business on a daily basis

·        Assist in interviewing, hiring, training front of house staff

·        Scheduling front of house staff

·        Participate in daily shift service meeting

·        Maintain a consistent presence on the floor for all shifts and departments

·        Disciplining floor staff with the guidance of the Director of Hospitality and the Assistant General Manager

·        Participate in annual staff reviews

·        Ensure that all VIP guests’ expectations are being communicated to all and followed through

·        Attend weekly food and beverage, events and FOH meetings

·        Maintain and update Toast POS as needed

·        Continuous staff training to ensure that all staff maintain The Great Jones standards

·        Work with the events team to assist with and oversee operations of all events, public and private

·        Complete set of daily tasks, including opening and closing obligations to ensure smooth operations across FOH

·        Additional tasks based on the needs of the business

Key Competencies:

·        2+ years management experience in a New York City Fine Dining/high volume restaurant or similar visitor space

·        Quick learning and the ability to think on one’s feet

·        Experience in managing a large staff

·        A strong passion for food and beverage with an emphasis on hospitality driven service

·        Strong written and oral communications skills

·        Hospitality mindset with great guest relation skills

·        Strong organizational skills

·        Must have a high level of flexibility, including a willingness to work weekends, holidays and

additional hours when necessary