Part Time Service Coordinator

The Jacksonville Housing Authority is an equal opportunity/affirmative action employer. It is the policy and the intent of the Jacksonville Housing Authority to provide equality of opportunity in employment for all persons, and in all aspects of its personnel policies, programs, practices, operations, and in all its working conditions and relationships with employees and applicants for employment.
Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, age, disability, genetic information, veteran status, or any other protected class status applicable under local, State of Florida or federal law.
POSITION
Job Title: Service Coordinator -Waves
FLSA Classification: Non-Exempt
EEO Classification: Paraprofessional
Salary/Pay Grade: $17.10-$18.40
Reports to: Director of Resident Services
JOB DESCRIPTION
Job Summary
The purpose of the Family Support Coordinator (FSC) for the The Waves of Jacksonville is to provide family supportive services at no cost to the resident. The FSC shall assist The Waves residents in assessing needs and obtaining services with the goal of promoting successful tenancies and helping residents achieve and maintain maximum independence and self-sufficiency. Provide and promote the development of local strategies to coordinate the use of assistance under the PBV and PH programs with public and private resources to enable participating families to increase earned income and financial literacy, reduce or eliminate the need for welfare assistance, and make progress toward economic independence and self-sufficiency. The coordinator will be on-site and available to residents at least 20 hours per week.
Essential Job Functions
Responsibilities shall include linking residents with public and private resources in the community to provide needed assistance, develop and oversee on-site programs and activities based on the needs and interest of residents and support resident in organizing group activities to build community and to address and solve problems such as crime and drug activity. Provide counseling and guidance to residents to assist them in reaching the goal of self-sufficiency. Identify needs and barriers to achieving goal, and plan for removal of barriers and needs. Regularly meet with residents to provide training and individual assessment of progress. As supervisor, assist in training service coordinators, review case files, prepare reports, assist department director, and work on special projects.

1. The FSC will assist residents with:

• Establishing goals, identify needs and coordinate referral linkages to services
• Identifying needs and barriers to the achievement of self-sufficiency/aging in place in the areas of education, job training, childcare, transportation, credit repair, substance abuse, counseling, etc.
• Networking with groups/agencies to identify resources
• Coordinating events/workshops on a variety of topics by arranging for leaders, informing residents.

In conjunction with The Waves property management - Develop a Financial Management Program.
The FSC will provide a series of classes to provide residents with training in various aspects of personal financial management. Classes must be held at least quarterly, consisting of at least two (2) hours of training per quarter, and must be conducted by parties that are qualified to provide training regarding the respective topic area. The classes are to be held at the community. The coordinator will schedule trainings in the topic areas that must include, but not limited to:

1. Trainings:

• Financial budgeting and bill-paying including training in the use of the technologies and web-based applications.
• Tax preparation including do's and don'ts, common tips, and how and where to fine including electronically;
• Fraud prevention including how to prevent credit card and banking fraud, identify theft, computer hacking and avoiding common consumer scams;
• Retirement planning and saving options including preparing a will and estate planning.
• Homebuyer education including how to prepare to buy a new home and how to access 1st time homebuyer programs in the county in which the development is located and different topic areas must be selected for each session and no topic area may be repeated consecutively.

C. Meets with residents regularly to assess progress toward achieving goals, determine if additional barriers exist, provide additional services as needed, and maintain related records

• To offer activities to residents to counsel them on areas of education, employment credit and family needs, to identify needs and barriers to self-sufficiency and provide individualized.
• counseling, family counseling, budget and money management sessions, career counseling, and other services
• Refer residents to agencies for needed services
• Provide excellent customer service, answering phone messages, providing prompt follow-up and respond to residents' concerns, employment data and family composition changes.
• Promote JHA Education Programs such as Incentive Awards, Hicks, etc.
• Maintain appropriate files and case notes
• Complete monthly statistics report including services provided, number of residents in workshops, training, etc.

MINIMUM QUALIFICATIONS
Education and Experience
Bachelor's degree in social sciences, business administration, or closely related field plus 3 years of work experience in human services, case management, or social work, or an equivalent combination of education and experience. Public housing experience preferred.
Required Knowledge, Skills, and Abilities

• Knowledge of the principles and practices of social work and case management
• Knowledge of principles and practices of career counseling
• Knowledge of HUD and organizational regulations, policies, and procedures
• Knowledge of business English, spelling, arithmetic, and vocabulary
• Knowledge of basic office equipment, including computer, fax, telephone, copier, etc.
• Knowledge of the organizations and agencies in the area that provide services utilized by residents
• Knowledge of the principles of communication
• Ability to counsel with low-income families regarding self-sufficiency, planning, follow-through
• Ability to understand and follow oral and written instructions
• Ability to read, understand, and apply HUD and organizational rules, policies, procedures, and instructions
• Ability to communicate orally and in writing
• Ability to organize and present workshops and training sessions addressing family, employment and finance issues
• Ability to accurately analyze progress toward achieving goals and motivate continued progress
• Ability to establish and maintain effective working relationships with the public, residents, and other employees
• Ability to establish and maintain a network of contacts to assist in providing services to residents
• Ability to interact with residents and agencies in obtaining and providing information in a polite and efficient manner, both in person, and on the telephone
• Ability to use sound judgment in order to make decisions in accordance with established procedures and guidelines
• Skilled in analyzing situations in order to identify problems and offer possible solutions
• Skill in communicating orally with residents and agencies in order to obtain and provide information
• Skill in dealing with people in a polite and diplomatic manner

Core Competencies
Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success conveys a sense of urgency and brings issues to closure and persists despite obstacles and opposition.
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.
Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys an understanding of, the comments and questions of others; and listens effectively. Demonstrates a clear understanding of and ability to highlight goals and benefits to residents.
Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work and does a fair share of work.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; attends, supports, and participates in all team building exercises and events.
Adaptable/Flexible Skills: Ability to work additional hours if required and work with pressing deadlines and is task oriented. Proactively seeks work assignments when current assignments are completed-takes initiative.
Physical Demands
Work is principally sedentary. No special physical demands are required. The work involves normal risks or discomforts associated with an office environment. The work area is usually adequately lighted, heated, and ventilated. Must be able to sit in an office environment, able to lift up to 15 lbs.
Other: Must possess a valid driver's license and be insurable by Jacksonville Housing.
Position Reports to
Director of Resident Services
Leadership Accountability
No
Supervisory Accountability
No
Organizational Accountability
No
Financial Accountability
No
Customer Accountability
Interfaces with customers internally and externally.
We anticipate hiring at the minimum of the respective pay grade per contractual obligations.
We are an EOE & DFWP. A successful applicant will be required to pass a background check including but not limited to employment history, criminal record and driving record, and may be subject to a pre-employment drug screening.
Section 3 and Veteran candidates preferred.
This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.