Warranty Technician
About Red Cedar
Red Cedar Capital Partners LLC is a residential developer and homebuilder in Charlotte, NC &
surrounding markets. Red Cedar is the parent company of Red Cedar Construction, Red Cedar Homes,
Red Cedar Development, and Red Cedar Realty, as well as a private label mortgage company and
homebuilding supply company, all of which support the Red Cedar ecosystem. The primary focus of
the company is developing land into beautiful communities and building attainably priced homes that
fit today’s real estate market. Red Cedar has grown exponentially since 2016 and is one of the fastestgrowing
homebuilders in the Southeast.
Red Cedar Homes is seeking a dedicated and professional Warranty Representative to join our team.
In this role, you will be responsible for addressing post-construction customer concerns, ensuring that
all warranty requests are managed efficiently and resolved to the highest standard. The ideal
candidate will have a strong understanding of construction processes, exceptional customer service
skills, and the ability to coordinate repairs and service requests with internal teams and
subcontractors. This role requires excellent organizational skills, attention to detail, and a positive,
solution-oriented mindset. As a Warranty Representative, you'll be the key point of contact for
homeowners, ensuring their satisfaction through timely communication and follow-up on all warranty
items. This is a fast-paced, dynamic position where embracing change and maintaining a positive,
professional demeanor is essential.
Primary Responsibilities
• Customer Interaction & Service Requests: Obtain and review service requests from
homeowners, scheduling appointments to assess warranty-related items. Meet with
homeowners to discuss and understand their concerns regarding post-construction issues.
Serve as the primary point of contact for homeowners regarding warranty issues. Provide
timely and professional responses to inquiries and concerns
• Work Coordination & Scheduling: Coordinate with subcontractors, trades, and internal teams
to schedule repair work needed to address homeowner concerns. Ensure timely and effective
completion of all work.
• Issue Resolution & Follow-Up: Ensure all warranty issues are addressed to the homeowner's
satisfaction. Follow up on completed work, performing inspections as necessary to confirm
quality and compliance with company standards.
• Documentation & Reporting: Maintain detailed records of service requests, completed work,
and communication with homeowners. Provide regular updates to management and ensure all
warranty requests are resolved within designated timelines.
• Quality Assurance & Continuous Improvement: Conduct inspections to identify areas of
improvement and ensure that completed repairs meet the company's standards for quality.
Provide feedback to the construction team to help prevent future warranty issues.
• Customer Satisfaction: Maintain a professional, positive, and courteous demeanor when
interacting with homeowners, addressing their concerns efficiently and with empathy.
• Adaptability & Problem-Solving: Embrace changes in schedule or demand, demonstrating
flexibility and a proactive approach in solving problems as they arise.
• Team Collaboration: Work closely with construction teams, subcontractors, and management
to ensure smooth resolution of all warranty claims and enhance the overall customer
experience.
• Other duties as assigned.
Required Skills & Experience
• Minimum of 2 years of experience in a customer service or similar role, preferably in the home
construction industry
• Detail-oriented & highly organized
• Excellent communication and interpersonal skills
• Self-motivated and able to adhere to a schedule
• New construction or builder experience preferred
• Customer Focused, composed, patient, and approachable
• Problem solver
• Minimum High School Diploma or equivalent required
• Possess a valid Driver’s License and vehicle insurance and willingness to travel locally as
needed.
• Clean background
Traits
• Highly organized and detail-oriented, capable of managing complex projects with multiple
moving parts.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with
internal teams, subcontractors, and customers.
• Problem solver with a proactive attitude, capable of anticipating issues and addressing them
before they impact project timelines or budgets.
• Self-motivated and results-driven, with a demonstrated ability to work independently and in a
fast-paced environment.
• Embrace change and varying demands.
• Knowledge of construction processes
• Team player
Schedule:
• Monday-Friday, standard daytime hours; 8 am - 5 pm. Occasional weekend work may be
required.
Job Type:
• Full-time position, averaging 40 hours per week.
Salary Range:
$60,000-$75,000
Benefits:
• 100% paid Medical insurance for the employee.
• 100% paid Dental insurance for the employee.
• 100% paid Vision insurance for the employee.
• 401k with matching
• 11 Company paid holidays.
• 5.54 accrued hours Paid time off per bi-weekly pay period.
Ability to Commute/Relocate:
• Charlotte, NC: Ability to reliably commute or willingness to relocate before starting work
(Required).
Work Location:
• In-person
Work Environment:
• Office-based environment with a business casual dress code. Standard office equipment, such
as computers, phones, photocopiers, filing cabinets, and fax machines, are used in this role.
Physical Demands:
• The role requires the ability to talk and hear, stand, walk, use hands to handle or feel, and reach
with hands and arms. Occasional lifting of office products and supplies, up to 20 pounds, may
be necessary. Some travel might be required.
To apply, please submit your resume and cover letter highlighting your relevant experience and
qualifications. If you have any questions please contact us at We look forward to
reviewing your application and potentially welcoming you to our team at Red Cedar Homes, LLC.
Red Cedar Capital Partners LLC. is an Equal Opportunity Employer.
We do not discriminate based on race, traits historically associated with race, hair texture and
protective hairstyles, color, national origin, ancestry, creed, religion, physical and mental disability,
genetic information, marital status, sex gender, gender identity or expression, pregnancy, sexual
orientation age, military or veteran status, or any other basis protected by applicable law.