Regional Service Manager

Employment Status: Full Time

Pay Range: $90K - $130K

Dept.: SA Corporate Office

Job Scope

Under the direction of the Maintenance Operations Director in conjunction with the Regional Vice President for Shea Properties, the Regional Service Manager is responsible for providing maintenance leadership for a portfolio of communities to advise on maintenance issues, communicate Company standards, ensure the correct execution of maintenance service, and support and develop the onsite service teams within the Region. The Regional Service Manager is also eligible to participate in the discretionary annual bonus plan. JF Shea offers a competitive benefit package including PTO, paid holidays, medical, dental, vision, 401K, disability, life insurance, discounted apartment (based on availability), along with a monthly auto and cell phone allowance.

The Regional Service Manager is expected to conduct himself/herself in a professional manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct and Confidentiality.

Job Duties

• Oversee all areas of maintenance operations and programs of Shea Properties maintenance department and personnel including but not limited to: Preventive Maintenance programs, Maintenance workflow for Service Requests and Turnover Processes, Shop Standardization, Service Standards and Expectations, Expense Management, Customer Service and Safety.
• Troubleshoot and lead on larger maintenance-related issues; identify life-safety, employee safety, and physical hazards on-site and provide corrective solutions.
• Ensure properties are operating in accordance with all federal, state, and local requirements, including but not limited to OSHA, EPA, NFPA, electrical and building codes.
• Coordinate rollout of any centralized maintenance initiatives or centralized systems within the Portfolio.
• Collaborate with Regional Vice President to recommend, coordinate and provide maintenance leadership, including leading monthly/quarterly Service Manager meetings.
• Conduct ongoing informal inspections, audits, and frequent visits to Communities to assess community buildings, amenities, common area grounds, and maintenance performance to assist the Regional Vice President with resolution of maintenance-related issues and enhancements.
• Collaborate with the Maintenance Operations Director to develop and deliver a comprehensive maintenance training curriculum to all maintenance associates to meet business needs including but not limited to HVAC, Electrical, Plumbing, Appliances, Drywall, and Turnover.
• Provide additional hands-on training and support of the maintenance teams as requested by the Regional Vice President.
• Participate in hiring/recruiting process and interviews for maintenance associates.
• Provide mentorship and deliver new hire onboarding training to all Service Managers and Assistant Service Managers within the Region.
• Assist in long-term strategic planning and with the development of operating budgets and financial resources necessary to accommodate current and future maintenance and repair projects by analyzing market trends, financial reports, employee staffing levels, and organizational growth.
• Network with industry peers to identify and establish best practices and further industry relationships.
• Evaluate and act as a resource in the preparation of the operational budgets for the service departments.
• Review and recommend new technologies to improve maintenance operating efficiencies to meet management and standardization goals.
• Collaborate with Maintenance Operations Director and other corporate leaders in planning and execution of company-wide trainings and conferences.
• Perform related duties and responsibilities as required.

Technical/Professional Knowledge (Knowledge/Skills, Education, and Experience)

• Demonstrated ability to develop and deliver training programs and identify and provide group or one-on-one training as needed.
• Strong personnel management skills.
• Proven communication skills both written and verbal. Must be able to speak effectively before groups of customers or associates of the organization.
• Ability to quickly develop strong internal working relationships. Demonstrated understanding of overall property service management.
• Proven leadership skills, able to engage, motivate, and develop associates.
• Prior experience in managing a staff of service/maintenance managers (supervise, train, coach, develop, motivate, interview, hire, terminate) and lead by example.
• Understanding accounting principles and budget process. Ability to read and interpret numerical information.
• Ability to read and interpret construction drawings.
• Knowledge of organizational and community policies and procedures. Ability to apply policies and procedures to solve Company issues.
• Laws and regulations relating to the broad area of construction and maintenance of facilities.
• Management skills to analyze programs, policies, and operational needs.
• Demonstrated ability to proactively prioritize needs and effectively manage resources.
• Demonstrated experience and expertise in project planning and management; in analysis of operations for the purpose of proposing innovative solutions to problems; and in organizing, writing, and editing information.
• Must know and follow the Fair Housing laws.
• Ability to manage multiple projects, set priorities, exercise sound judgment, and clearly communicate findings and advice.
• Comfortable with technology. Skilled in the use of the internet, spreadsheets, and other computer programs.
• Proficient with Microsoft Office products (Word/Excel/Outlook), Yieldstar, AvidXchange, and Yardi preferred.
• Performs duties that require considerable initiative, independent judgment, and strong communication skills.
• Ability to travel as needed.
• Knowledge of Safety practices and procedures including OSHA regulations and Shea Properties’ policies.
• HVAC and Pool Operation Certifications preferred.
• Two or four-year college degree preferred; and/or minimum of ten years property maintenance operations experience, with a minimum of 5 years of combined experience as a Service Manager, Senior Service Manager, or Regional Service Manager.

Desired Competencies

• Training
• Change Management
• Business Acumen
• Coaching & Leadership
• Planning and Organizing
• Communication
• Safety Awareness
• Performance Excellence

Work Environment

The Regional Service Manager works at different locations including on-site at an apartment community and the Corporate Office and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies. Office hours are usually scheduled from 8 a.m. – 5 p.m., however, Saturday and/or Sunday work schedule may be required. The Regional Service Manager should be highly flexible and readily available. Must be able to travel as needed for business purposes.

Physical Requirements

While performing the duties of this job, the associate is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 50 pounds. Must be able to occasionally drive during the course of work.

Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

EOE/M/F/D/V