General Manager - The Little Grand Market

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General Manager - The Little Grand Market

The Guest Experience Manager at The Little Grand Market is responsible for ensuring an exceptional experience for all guests while driving revenue growth and maintaining high customer satisfaction. This role requires a dynamic leader with a proven track record in hospitality management, strong organizational skills, and the ability to analyze financial data. The Guest Experience Manager will oversee daily operations, manage staff and chef partner relations, and work closely with the team of Assistant Guest Experience Managers to maintain a strong culture, quality training and guest engagement.

Responsibilities

1. Operational Oversight:
   • Oversee day-to-day operations at The Little Grand Market.
   • Assure strong operations, cleanliness, team morale, and guest satisfaction on a daily basis.
   • Write team schedules, taking into account special events or programming.
   • Stay up to date on industry trends and what’s next for the industry.
2. Review monthly P&L statements.
3. Complete and submit monthly expense reports.
4. Review costs of goods, inventory, and labor trends.
5. Team Leadership and Development:
   • Coach, mentor, and strengthen team relationships.
   • Conduct weekly meetings with the management team to assure alignment on operations each week.
   • Conduct quarterly one-on-one meetings with all associates to maintain strong culture and enhance associate relations.
   • Continuously look for growth opportunities and development for all positions.
6. Chef Partner Relations:
   • Help oversee and maintain strong chef partner relationships.
   • Send rent invoices to each chef partner on the first of each month.
   • Conduct monthly chef partner meetings to assure alignment across all businesses.
   • Professionally handle construction and warranty for each stall, properly submitting requests to the Thrive Warranty and Construction Team as needed.
7. Branding, Marketing, and Event Planning:
   • Review the monthly social media strategy, and provide feedback on analytics and strategy success.
   • Request marketing deliverables, branded attire, website edits, social requests, and other marketing or brand efforts from the Brand Team using their designated request form.
   • Assist in planning, space programming, and small and large scale events, working closely with the Thrive Events and Engagement Manager.
   • Provide detailed event summaries to the team prior to the event start, and assure all teams are prepared with supplies and proper staffing.
   • Provide detailed event success reports to the Thrive Events and Engagement Manager immediately following an event, being sure to document event success, struggles, or any guest feedback received!
8. Payroll and Cash Management:
   • Submit payroll bi-weekly by ensuring time entries and tip management reports are accurate.
   • Monitor and approve Paid Time Off.
   • Monitor and replenish Petty Cash as needed.
   • Collect daily deposits and record them in the ‘Petty Cash and Deposit Tracker’, submitting them to Thrive Finance the first of each month.
   • Make weekly deposits at the bank.
9. Monitor Google and Yelp Reviews, working with the Thrive Brand team to respond to reviews as needed.
10. Perform table touches to assure guests are enjoying their time at The Little Grand Market!
11. Partnerships:
    • Meet with current and new representatives to strengthen partnerships around Columbus and get involved in the industry and community.
    • Oversee offerings provided on the ThriveCard.
12. Organization and Documentation:
    • Properly use the project management tool used across all departments at Thrive, called Asana.
    • Keep boards organized, detailed, and always be looking at ways to improve organization and document structure.
    • Properly document all HR related topics with the Thrive HR team immediately after an incident has occurred by emailing

Note: This role may involve additional responsibilities not listed here. The General Manager may delegate tasks but is ultimately responsible for their completion and success. The role requires adaptation to dynamic business needs and collaboration with various teams for overall success.