Care Center Specialist II

Care Center Specialist II
US-GA-Dunwoody
Job ID: 2024-39393
Type: Regular Full Time
# of Openings: 15
Category: Customer Service
Dunwoody, GA
Overview

Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! Khakis optional. . .

Starting Salary is $45,841.25 annually ($22.75/hour). Because work-life-balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family's health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little "You" Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!

Location: This position is open to candidates who live within 100 miles of Dunwooday and with in the state of GA.

Responsibilities

Who are we?

In State Farm Underwriting, we champion profitable growth by providing quality customer interactions and products through simplified processes, technologies and the excellence of our people. When you join our team, you will execute on our underwriting philosophy and fundamentals to serve the evolving needs of our customers. Our Care Center Specialists are committed to assisting our State Farm agents and their customers. Check out what it's like to be a Care Center Specialist II in Underwriting!

Several of our teams are hiring, and you may be considered for multiple opportunities where your skills and qualifications align. Areas for consideration include, but are not limited to, Personal Lines Auto Contact Center.

Contact Center - Serves as the primary contact for Agents and Agent team members who have questions regarding coverage, discounts, and billing. Through State Farm agents, our customers rely on us to provide accurate, timely guidance on the ir eligibility, their placement and their price:

• Handle inbound calls/chats from agents, claims partners, policyholders or third-party vendors.
• Engage with customers to identify and address adverse situations.
• Review and process applications and/or policy changes according to established guidelines.
• Perform premium breakdowns, electronically and/or manually calculate rates based on selected coverages.
• Prepare/type a variety of reports, endorsements, filings, form letters and cancellation letters.
• Guide customers through navigating existing resources such as Rate Manuals, Underwriting Guidelines, Auto Answers, etc.
• Provide Remarkable customer service.

Training Details: Training is extensive. Mandatory paid training will take place Monday - Friday from 8:00 am - 4:30 pm . The length of training depends on the function in which you are placed and varies between 6-15 months in total duration. Limited time off will be granted during the training. Please ensure you are able to commit to the mandatory training before applying. Schedules during training are subject to change based on business need.

Once training is completed, various work shifts apply depending on business need and the function where each employee is placed. Our team works in a shift environment between the hours of 7:00 am - 7:30 pm Monday-Friday and may include holidays based on workload and job requirements. Schedules may change based on business need and will require flexibility. May not be able make schedule accommodations, must be available to all shift times.

Incumbency: Due to the extensive training, new team members are eligible for promotional opportunities after 12 months of service and 24 months for lateral opportunities.

Work Environment: This is a hybrid role, meaning you will work from home most of the time with some time collaboratively in office. Training work arrangements will be shared prior to start date. For a successful work environment, you will be asked to have a reliable source of internet for your time working at home.

Qualifications

Our Care Center Specialists demonstrate the following skills in their day to day work:

• Knows where to find answers and serves as a technical and procedural resource.
• Demonstrated attention to detail and ability to produce quality work.
• Communicates clearly, professionally and empathetically both verbal and written through remarkable customer service skills.
• Ability to provide remarkable customer service in all interactions with agents and associates.
• Ability to handle multiple computer applications in a fast-paced collaborative team environment, experience with Microsoft Office software.
• Thrives on accountability to your team, your work and your schedule.
• Decision Making and Technical Expertise.

Please see job description

PI253628911