TITLE: Service Designer
LOCATION: Washington, DC/ Onsite
MINIMUM EDUCATION: Bachelor’s degree in IT or related field or equivalent experience.
REQUIRED EXPERIENCE: 5+ years
INTERVIEWS: In Person
Job Description:
The service designer will work collaboratively with stakeholders to develop a comprehensive understanding of the problem and ideate potential solutions to improve the delivery of services to District residents.
Responsibilities:
The main responsibilities of the Service Designer are as follows. It should be noted that stakeholder inquiry and insight should be involved throughout all parts of this process.
· Lead human-centered design projects alongside a team of other innovators
· Perform and manage user research
· Maintain ongoing relationships and communication with stakeholders to ensure a user-centered design process and constant feedback
· Design the User Journey Map and identify pain points and issues that need to be addressed in a given solution
· Generate creative, bold solutions to public sector challenges
· Plan and execute co-creation workshops with stakeholders in order to propose the most viable solution for the given problem
· Prototype and test potential solutions in order to validate ideas and iterate
· Design the Service Blueprint and prepare for presentation to the team and relevant stakeholders
Skills:
· 5+ years of professional experience in UX design. Required 5 years
· Comprehensive understanding of human-centered design and design thinking. Required 5 Years
· Experience planning and executing user research. Required 5 Years
· Ability to synthesize complex qualitative data. Required 5 Years
· Experience developing and testing low-, medium-, and high-fidelity wireframes and other types of prototypes with stakeholders. Required 3 Years
· Experience designing a user journey map and the ability to then identify touchpoints and pain points. Required 5 Years
· Ability to plan and execute co-creation workshops with relevant stakeholders. Required 5 Years
· Experience planning and executing community outreach events. Required 5 Years