Help Desk Manager

Requirements:

• At least 7 years of demonstrated experience in customer support experience in enterprise user service and help desk incident management.
• At least 5 years of current experience: Customer support experience/knowledge working with Active Directory Services; CAC/PKI, Client and Server Operating Systems, MS Windows, Unix, Linux, CITRIX, MS Exchange, MS Project, MS Visio, and SharePoint applications and services.
• Customer Support experience/knowledge working with MS 365, MS Teams and telecommunications platforms: Cisco, Voice over IP(VOIP), Cisco Call Manager, Remedy ticketing system, encryption devices, DSN, etc.
• Demonstrated experience implementing project management principles and managing, tracking and coordinating a wide range of actions, documents, and tasks through completion.
• Excellent communication, writing, and interpersonal skills.
• Demonstrated experience managing, coordinating, and facilitating a team in the administration and management of a DoD information system and infrastructure.

Job Types: Full-time, Contract

Pay: $115,000.00 per year

Education:

• Bachelor's (Required)

Experience:

• Help Desk Customer Support: 7 years (Required)

License/Certification:

• CompTIA Security+ (Required)
• CISSP (Preferred)
• Microsoft Certified Modern Desktop Admin Associate Cert (Preferred)
• HDI Customer Service Certification (Preferred)

Security Clearance:

• Top Secret (Required)

Ability to Commute:

• Washington, DC (Required)

Work Location: In person