Ocean Export Agent LEH H/F

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

WHAT YOU DO:

1. Prepare shipments
2. Route shipments
3. Process shipments

Physical Demands

1. Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
2. Write with pencil/pen/marker
3. Functions performed primarily while seated at desk

WHAT QUALIFICATIONS YOU BRING TO US:

1. College graduate or above.
2. Global logistics industry knowledge
3. Fluent in English

WHAT WE EXPECT FROM YOU:

Expeditors Key Performance Expectations

1. Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
2. Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network.
3. Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
4. Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities but is willing, without request, to aid and assist others to the benefit of the company and/or customers.
5. Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally.
6. Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
7. Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year.

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of ocean documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Hazardous Materials certification (preferred)

Reporting Structure

• Ocean Export Lead Agent, Supervisor and Manager

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program