Customer Applications Engineer

Job Description

Summary:

The Customer Applications Engineer serves as the technical point of contact for customers, engaging with new and existing customers to provide pre-sale consultation and post-sale technical support for company products.

Responsibilities:

1. Define solutions from application requirements gathered through consultation with customers
2. Develop and present technical proposals to customers
3. Work with the engineering team to fulfill customer requirements for new and custom products and features
4. Capture and communicate customer requests for new features and products
5. Facilitate customers with the adoption of technology through product training and technical support in remote and onsite settings
6. Contribute to creating and managing support resources, including product manuals, application notes, training materials, software examples, etc.
7. Support participation at trade shows, conferences, and seminars

Qualifications:

1. BS or MS engineering degree in engineering with five years of Industrial Automation experience involving I/O controllers, motion control, and functional safety standards (e.g. IEC 61508, EN ISO 13849-1) in technical, customer-facing roles
2. Experience with electrical schematic and PCB design documents, PCB design process, commissioning and troubleshooting electrical systems
3. Knowledge and experience with Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint), CAD environments, Windows and Linux operating systems
4. Software programming languages such as C/C++, C#, Python
5. Excellent communication and interpersonal abilities, including technical writing and presentation skills
6. Strong analytical and problem-solving skills
7. Strong organizational skills and time management with a team approach
8. Self-starter with an aptitude for continuous learning and a results-driven personality
9. Moderate travel is required.