Boostlingo is a mission-driven, fast-growing language technology company focused on defining and developing the next generation of interpretation technology solutions. Being at the forefront of this ground-breaking technology enables us to connect people across the globe and break down communication barriers.
We are intentional about creating the definitive and globally recognized interpretation technology platform and marketplace on the planet. We offer products and tools for interpreter management, video remote Interpretation (VRI) and over the phone interpretation (OPI) delivery, interpreter scheduling, simultaneous interpretation, multilingual events, and monthly subscriptions for on-demand interpretation.
Headquartered in Austin, TX, our global, hybrid teams are distributed across offices in San Francisco, Austin, Copenhagen, Manila, and Ireland.
This position is being launched in Austin, Texas. No relocation or Visa Sponsorship is available for this position.
No external agencies are requested.
DESCRIPTION OF THE ROLE:
The Account Management role will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. He or she is responsible for the effective and successful coordination of setup, implementation, training, and maintenance on various Boostlingo products. In addition, he or she will be responsible for building effective relationships with new and existing customers to maximize the use of Boostlingo's platform and services.
WHAT IT MEANS TO BE A BOOSTIE
Our core values drive everything we do. From how we approach identifying talent we invite to join the team, to the energy and contributions we bring to our amazing culture, to the decisions we make at both the tactical and strategic level. To be a Boostie means to embody these values:
- No Hide, Go Seek: Be accessible to colleagues, seek out what you need, and ask others for help.
- Positive Vibes: Bring positive energy and have a "solutions" oriented mindset to problem solving.
- Be Bold but Stay Humble: Appreciating that every voice matters, use yours and be confident. We believe that squeaky wheels fix problems.
- Be Inclusive: Create and contribute to an environment where anyone can feel welcomed, supported, respected, and valued.
RESPONSIBILITIES:
- Build and maintain strong, long-lasting customer relationships while increasing the retention and growth of Boostlingo's most valuable customers.
- Facilitate account setup, implementation, training, and ongoing account review and modification.
- Execute all phases of the post-sales client lifecycle, including ownership of a revenue quota, negotiation of renewals and upsells, and strategic account management.
- Develop strategies to expand engagement and enable adoption.
- Build initiatives with customers to expand product awareness and identify new opportunities for growth.
- Conduct frequent reviews with accounts to determine customer satisfaction, risk, and drive KPI's.
- Achieve or exceed monthly quotas and/or targets
- Support the expansion and renewal opportunities by teaming with sales executives, stakeholders and more.
- Assist with the renewal process for annual renewal of accounts.
- Manage the steps of the onboarding process with the customer including, but not limited to, account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities.
- Coordinate with technical support for technically complex questions.
- Monitor customer usage, adoption, and customer health metrics.
- Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from Boostlingo
- Negotiate with customers on opportunities to prevent churn and secure optimal terms.
- Employ pricing strategies that meet the Boostlingo's standards, policies, and procedures.
- Generate pricing quotes for renewals, add-ons, and upsells.
- Bachelor's degree in business administration, Finance, or related field preferred
- At least 2-3 years of software Account Management roles required.
- Experience managing enterprise healthcare client accounts.
- Independent problem-solving skills and adaptivity to change.
- Customer-focused mindset; delivering solutions based on customer needs.
- Ability to create structure in ambiguous situations.
- Excellent verbal and written communications skills.
- Fluent spoken and written English, other languages is a plus!
- Driven, self-motivated, enthusiastic and with a bias for action.
- Strong analytical skills, with the ability to translate data into insights.
- Facilitate onboarding webinars and group calls with Boostlingo's customers via Zoom.
- Good communicator with active listening skills, comfortable communicating in high stress environments
- Demonstrated fluency in tools like MS Office Suite, JIRA, and Confluence
- Experience working with cross functional teams and leading projects to delivery
- Competitive salary with attractive commission structure.
- Comprehensive health, dental, and vision insurance plans.
- Retirement savings plan.
- Flexible work hours and the option for hybrid work
- Professional development opportunities.
- Collaborative and supportive work culture.
- Values and mission-based ethos that drives our product development strategy.
- Fun, energetic environment with an incredible culture (just ask about our eNPS scores!)
- Competitive compensation and robust benefits offering, including 401(k) plan
- Flexible PTO
We are an equal opportunity employer and value diversity at Boostlingo. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.