Director, Camp & Youth Engagement

Director, Camp & Youth Engagement
Kaplen JCC on the Palisades
411 E. Clinton Ave.
Tenafly, NJ 07670

We are seeking a Camp & Youth Registrar. This position plays a crucial role in the success of Day Camp and Camp365 programs by managing registration processes, maintaining accurate records, and providing exceptional customer service to families. This position requires strong organizational skills, attention to detail, and the ability to work collaboratively with staff to ensure a smooth and efficient experience for campers, staff, and families.

RESPONSIBILITIES AND OPPORTUNITIES

Registration Management:

• Oversee the registration process, including online registration, payments, and communication with families.
• Maintain up-to-date records of participant and staff information, payments, and special requests.
• Ensure all participant and staff registration forms are complete and accurately entered.
• Ensure all participant and staff medical forms are submitted for the medical team to review.
• Provide up-to-date rosters, group assignments, and special needs as needed to the staff team.

Customer Service:

• Serve as the primary point of contact for families regarding registration inquiries, payment plans, program information, and tours.
• Provide timely and courteous responses to phone calls, emails, and in-person inquiries.
• Process payments, refunds, and credits in accordance with Camp and Youth policies.
• Work closely with the Assistant Director of Business & Operations to manage billing, payment plans, and financial records.
• Monitor and report on registration numbers, payment status, and other relevant metrics.

Programming:

• Attend year-round family engagement events for Youth & Camp including but not limited to Fall Family Festival, Purim Carnival, Camp Open Houses, Kidchella Carnival, and Rubin Run.
• Participate in pre-camp planning meetings and contribute to the overall camp administration.

Health and Safety:

• Assist in the enforcement of camp policies and procedures related to health, safety, and emergency protocols.
• Assist in monitoring and implementing all ACA Accreditation guidelines and regulations.
• Maintain confidentiality and security of participant, staff, and family information in compliance with privacy laws and camp policies.

BENEFITS

Full-time: Complimentary JCC family or individual membership, employee discounts on all programs, services, and events, generous paid time off, paid floating federal holidays, paid Jewish holidays, health and dental insurance, FSA/HSA options, life insurance, long-term disability.

Part-time: Discounted JCC family or individual membership, employee discounts on all programs, services, and events.

Minimum Qualifications:

• High school diploma or equivalent required; college degree preferred.
• Previous experience in registration, administration, or customer service in a camp or similar setting.
• Strong appreciation of Jewish culture, traditions, and values.
• Excellent communication and interpersonal skills.
• CPR and First Aid certification (or willingness to obtain).
• Ability to work extended hours and adapt to a fast-paced, dynamic environment.

Kaplen JCC On The Palisades is a welcoming home away from home for all who pass through its front doors. Our 185,000 square foot building plus acres of outside grounds feature 2 fitness centers, an indoor and outdoor aquatics center, group exercise, spin and pilates studios, 2 gymnasiums, tennis and racquet courts, indoor track, a luxurious spa, multiple playgrounds and fields and so much more.

VISION
Our vision is to be the center point of Jewish life in our community and to engage all generations in our mission and values.

MISSION
Deeply rooted in Jewish values and tradition, the Kaplen JCC on the Palisades is a vibrant home for the Jewish People that welcomes all and cultivates the social, intellectual, physical and spiritual well-being of the entire community.

VALUES
We are committed to demonstrating the following values and ask respect for these values from those with whom we interact:

• COMMUNITY
• CONNECTION TO JUDAISM AND ISRAEL
• INTEGRITY
• QUALITY
• RESPECT
• RESPONSIBILITY
• SAFETY
• TIKKUN OLAM (repairing the world)