OverviewInteLogix is seeking a Bilingual (English/Spanish) Customer Service Representative to join our organization, onsite. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.Who we are:At InteLogix, we know that with the right support, people and clients have the power to progress in incredible ways. For over 65 years, InteLogix has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation.What’s the role about?If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.Are you energetic, enthusiastic with an engaging personality?Are you driven to deliver effective results while providing excellent customer service?Do you have extraordinary communication skills?What’s in it for YOU?Paid TrainingMedical, Dental, and Vision InsurancePaid Time OffEmployee DiscountsFull-time, non-seasonalCareer AdvancementEarly access to earned wages via PayActivAccess up to 50% of earned wages (capped at $500 per pay period)Salary Range: Up to $19.00/hour pay is determined by scope of responsibility within the role, your experience, location and other job related factorsLanguage differential provided - up to $1.00/hour in addition to base wageResponsibilitiesServe as the primary point of contact for customers via phoneProcess credit card payments over the phone or via Storefront for new and existing customersProvide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutionsMaintain a thorough understanding of products, services and policies to effectively assist customersAccurately document customer interactions and transactions across all tools/platformsCollaborate with other departments to resolve customer issues and escalate complex problems as necessaryStrive to exceed customer satisfaction goals and performance metricsContinuously seek opportunities to improve the customer experience and streamline processesStay updated on product knowledge and industry trends to better assist customersAbility to work within the defined hours of operation with flexibility needed on weekends and holidaysQualificationsWhat We Look for in a Candidate:Must be 18 years of age or olderHigh School Diploma or equivalent requiredFluency in both English and SpanishAbility to remain engaged on the phone throughout the entirety of your shift with minimal to no distractionsPossess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phoneExcellent communication skills, both, oral and writtenSuperb attendance, so you can be there when our customers need usAll job offers are contingent upon completion of drug screen and background check.Position Category Administrative/ClericalJob Location US-NC-Winston-SalemMinimum Pay Rate USD $18.00/Hr.Max USD $19.00/Hr.