Director, AOG & Exchange

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!
Ontic is a leading global aerospace OEM trusted by the world's aviation leaders. Ontic is home to a number of specialist companies within the Ontic Group, including Firstmark, Twin Commander, and Metro Merlin. With over 1,300 employees across four time zones and seven sites, we have more than doubled in size since 2019 and are continuing to grow at pace.
Our team is looking for a Director, AOG (Aircraft on the Ground) & Exchange to join them. You will report to the MRO Director, Europe and will have a hybrid work structure at one of our US based sites.
To be considered for the Director, AOG & Exchange opening, here's what you'll need to bring with you:

• Bachelor's degree in Engineering, Finance or Business
• 10+ years of senior leadership experience in aerospace MRO operations
• Knowledge of airline practice and contractual expectations
• Knowledge of UK, EU and US import and export regulations preferred
• Proven experience in AOG/Exchange management or a similar global logistics role preferred
• Ability to travel globally when required

As a Director, AOG & Exchange, you will:

• Be responsible for managing global distribution of Ontic owned AOG provisions and ensuring 24/7 AOG inquiries are supported
• Establish Ontic's AOG/Exchange team
• Develop process to ensure AOG inquiries are logged within CRM, assigned to appropriate Ontic personnel and tracked through closure
• Ensure that the AOG/Exchange provision is manned and operated 24/7, 365
• Manage the exchange core throughout the process, ensuring that core is returned from custom and following core through the repair cycle
• Establish, monitor and report on KPIs for departmental performance
• Lead the AOG/Exchange team and ensure we deliver an exceptional customer experience often in the face of challenging circumstances
• Lead by example in being the face of Ontic globally for all AOG/Exchange's and out of hours operations
• Work with the PMO team during transitions to ensure all licensor owned inventory is transferred and appropriately distributed
• Regularly analyze the market and commercial activity to ensure the inventory levels are appropriate to meet customer requirements and provide opportunities through the SIOP process
• Establish key relationships in the market to source Inventory at best market rates
• Develop and manage working relationship with Ontic's warehousing and logistics 3rd party partner

Our Benefits:

• Comprehensive medical insurance
• Competitive PTO, holiday pay, and sick leave
• Company 401K plan with up to 4% matched contribution
• Annual bonus program (varies by level and discretionary based on company and individual performance)
• Flexible working arrangements
• Paid volunteering opportunities
• Access to mental health champions across our sites
• Commitment to development
• Employee referral program

Salary Range:

• $160,000- 175,000/year, based on experience

#LI-Onsite
This position requires access to U.S. export-controlled information.
EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran
Compensation Pay Range
$160,000-175,000/year, based on experience
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Ontic Engineering and Manufacturing Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran
Status, or any other characteristic protected by applicable federal, state, or local law.
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of the ITAR. The ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.