Manages the operations of healthcare clinic(s) or center(s) to include fiscal, human resources, and practice management operations.
The Ambulatory Care Administrative Manager of the Advanced Heart Failure Comprehensive Care Center is a highly visible position within UCSF Health. Reporting to the Director of the Advanced Heart Failure Comprehensive Care Center, this position assists with the development and implementation of new programs, policies, and patient care service standards. Ensures compliance with regulatory agencies. Accountable for the overall administrative planning and coordination of the staffing, provider schedules and templates, fiscal, and material resources for the following areas:
- Advanced Heart Failure Comprehensive Care Center Ambulatory Clinic Practice
- Advanced Heart Failure Comprehensive Care Center staff coordinating care for:
- Heart Failure Disease Management
- Advanced Heart Failure Therapies Evaluation
- Pre/Post Heart Transplant
- Pre/Post VAD Implant
The Ambulatory Care Administrative Manager will be responsible for assisting with the hiring, onboarding and maintaining administrative and clinic staff. Utilizing Lean methodology, the supervisor will be responsible for assessing workflows to optimize productivity and satisfaction. The Ambulatory Care Administrative Manager monitors and improves True North metrics for the AHF CCC and works with staff to improve processes to meet these metrics. Additionally, the Ambulatory Care Administrative Manager will respond to all patient satisfaction concerns and evaluate means for improvement. This includes responsibility for the overall day-to-day clinic operations.
The Ambulatory Care Administrative Manager collaborates with the Director of the Advanced Heart Failure Comprehensive Care Center to ensure a positive professional work environment, facilitate timeliness of services, and enhance patient and staff satisfaction. The Ambulatory Care Administrative Manager will also collaborate with other teams within the Heart and Vascular Center and across UCSF Health to introduce new programs and workflows to the Advanced Heart Failure Comprehensive Care Center.
Responsible for managing various administrative and patient access functions across the AHF CCC including, but not limited to operations of healthcare clinics, practice management operations, access/scheduling, financial data and analysis, revenue cycle, and elements of human resources.
Responsibility and duties from the Ambulatory Administrative Supervisor role will continue within the Ambulatory Care Administrative Manager role, but the staff daily schedule and maintenance will be delegated to Practice Coordinator with seniority and experience.
The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
The salary range for this position is $105,900 - $180,700 (Annual Rate).
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